Frances Brookshire
Granbury,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Kennel Manager
Pet Paradise Resort
09.2022 - Current
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Communicated daily with pet parents, sharing pictures and relevant information regarding treasured animals.
- Managed scheduling, billing and payroll for staff of 9 kennel assistants and 1 groomer.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
Team Lead
Chic-Fil-A
10.2021 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Brand Ambassador for North Texas and Oklahoma
Waitr
10.2018 - 08.2021
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Collaborated with local field sales to promote brand awareness and sales results.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
Education
No Degree - Political Science
Houston Baptist University
Houston, TX05.2010
High School Diploma -
Columbia High School
West Columbia, TX05.2009
Skills
- Care Management
- Policy Enforcement
- Staff Scheduling
- Infection Control
- Cost Control
- Fiscal Management
- Business Development
- Emergency Response
- Computer Skills
- Professional and Courteous
- Managing Operations and Efficiency
- Work Planning and Prioritization
Timeline
Kennel Manager
Pet Paradise Resort
09.2022 - Current
Team Lead
Chic-Fil-A
10.2021 - 09.2022
Brand Ambassador for North Texas and Oklahoma
Waitr
10.2018 - 08.2021
No Degree - Political Science
Houston Baptist University
High School Diploma -
Columbia High School
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