Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances Brookshire

Granbury,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Kennel Manager

Pet Paradise Resort
2022.09 - Current
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Communicated daily with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Managed scheduling, billing and payroll for staff of 9 kennel assistants and 1 groomer.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.

Team Lead

Chic-Fil-A
2021.10 - 2022.09
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Brand Ambassador for North Texas and Oklahoma

Waitr
2018.10 - 2021.08
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.

Education

No Degree - Political Science

Houston Baptist University
Houston, TX
05.2010

High School Diploma -

Columbia High School
West Columbia, TX
05.2009

Skills

    • Care Management
    • Policy Enforcement
    • Staff Scheduling
    • Infection Control
    • Cost Control
    • Fiscal Management
      • Business Development
      • Emergency Response
      • Computer Skills
      • Professional and Courteous
      • Managing Operations and Efficiency
      • Work Planning and Prioritization

Timeline

Kennel Manager

Pet Paradise Resort
2022.09 - Current

Team Lead

Chic-Fil-A
2021.10 - 2022.09

Brand Ambassador for North Texas and Oklahoma

Waitr
2018.10 - 2021.08

No Degree - Political Science

Houston Baptist University

High School Diploma -

Columbia High School
Frances Brookshire