Kronos
Frances Bycraft
Tacoma,WA
Summary
Dynamic logistics and customer service professional with proven expertise in inventory management and client relations honed at Amazon Warehouses. Excelled in team building and problem-solving, significantly enhancing operational efficiency. Skilled in both verbal and written communication, adept at driving customer satisfaction and streamlining shipping procedures.
Overview
17
17
years of professional experience
Work History
Logistics Team Member
Amazon Warehouses
05.2019 - Current
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked orders and notified customers of status or potential delays.
Cashier
McDonald's Restaurant
11.2021 - 04.2022
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Borders Books and Music
11.2007 - 11.2011
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Oversight on annual inventory, filled role of supervisor for overnight inventory.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service, example business credit card applications.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Made daily bank deposits and handled all training with cashiers with multiple department; Seattle's Best, paperchase, multimedia sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Community Health
Tacoma Community College
Tacoma, WA06-2026
Skills
- Invoicing and shipping documentation
- Dispatching
- Transportation planning
- Delivery scheduling
- Shipping and receiving
- Performance management
- Coaching and mentoring
- Team building
- Communication
- Motivational leadership
- Emergency readiness
- Shipping procedures
- Analytical thinking
- Inventory management
- Global logistics
- Client relations
- Customer service
- Verbal and written communication
- Problem-solving
- OSHA compliance
- Shipping documentation
- Spreadsheet tracking
Software
People Soft
Timeline
Cashier
McDonald's Restaurant
11.2021 - 04.2022
Logistics Team Member
Amazon Warehouses
05.2019 - Current
Assistant Manager
Borders Books and Music
11.2007 - 11.2011
Bachelor of Science - Community Health
Tacoma Community College
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