Summary
Overview
Work History
Education
Skills
Timeline
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Frances Calin

Orlando,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.

Fluent in English and Spanish.

Compassionate home care provider focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Overview

28
28
years of professional experience

Work History

Home Care Provider

Self Employed Services
Orlando, FL
10.2023 - Current
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Provided transportation to medical appointments and errands.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Administered medications in accordance with physician instructions.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Managed client's schedule of doctor's appointments, therapies.
  • Developed individualized plans of care based on each client's needs.
  • Monitored vital signs such as blood pressure and temperature.

Front Desk

Alabama Orthopedic Clinic
05.2021 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Co-Owner

Solid Fitness
04.2011 - 01.2014
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cafe Manager

Tropical Palms Resort & Campground
02.1996 - 07.2001
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Education

GED -

Gateway High School
Kissimmee, FL
06.1994

Skills

  • Verbal and Written Communication
  • Customer Assistance
  • Front Desk Reservations
  • Call Forwarding
  • Office Supplies Inventory Management
  • Confirming Transactions
  • Bilingual
  • Home Care Provider
  • CPR Certified

Timeline

Home Care Provider

Self Employed Services
10.2023 - Current

Front Desk

Alabama Orthopedic Clinic
05.2021 - 07.2022

Co-Owner

Solid Fitness
04.2011 - 01.2014

Cafe Manager

Tropical Palms Resort & Campground
02.1996 - 07.2001

GED -

Gateway High School

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Frances Calin