Frances Calin
Orlando,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Home Care Provider
Self Employed Services
Orlando, FL
10.2023 - Current
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Administered medications in accordance with physician instructions.
- Encouraged social interaction among clients to maintain positive mental health.
- Managed client's schedule of doctor's appointments, therapies.
- Developed individualized plans of care based on each client's needs.
- Monitored vital signs such as blood pressure and temperature.
Front Desk
Alabama Orthopedic Clinic
Mobile, AL
05.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Co-Owner
Solid Fitness
Mobile, AL
04.2011 - 01.2014
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cafe Manager
Tropical Palms Resort & Campground
Kissimmee, FL
02.1996 - 07.2001
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Skills
- Verbal and Written Communication
- Customer Assistance
- Front Desk Reservations
- Call Forwarding
- Office Supplies Inventory Management
- Confirming Transactions
- Bilingual
- Home Care Provider
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Home Care Provider
Self Employed Services
10.2023 - Current
Front Desk
Alabama Orthopedic Clinic
05.2021 - 07.2022
Co-Owner
Solid Fitness
04.2011 - 01.2014
Cafe Manager
Tropical Palms Resort & Campground
02.1996 - 07.2001
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