Frances Campbell
Spring Lake,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over one year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Aaron's Furniture
Spring Lake, NC
11.2020 - 08.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of three people, stepping in to support employees and deliver smooth sales processes for clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative /Cashier
Lowe's Home Improvement Stores
Sanford, NC
04.2019 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
K's Discount
Sanford, NC
05.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier
Ross Dress For Less
Sanford, NC
08.2017 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Swing Manager
Bojangles' Famous Chicken 'n Biscuits
Cameron, NC
07.2015 - 05.2017
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
No Degree - Business Administration
Central Carolina Community College
Sanford, NC2022
Associate Degree in Cometology - Aesthetic And Beauty Fields
Central Carolina Community College
Sanford, NC05.2019
High School Diploma -
Overhills High School
Spring Lake, NC06.2015
Skills
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- Shipping and Receiving Oversight
- Discount Rate Requirements
- Customer Complaint Resolution
- Operating Procedures and Policies
- Sales Records Management
- Networking Events
- Time Management
- Customer Billing
- Active Listening
- Product and Service Management
- Critical Thinking
Certification
- ServSafe Certification - 2016-2017
Timeline
Sales Manager
Aaron's Furniture
11.2020 - 08.2022
Customer Service Representative /Cashier
Lowe's Home Improvement Stores
04.2019 - 05.2020
Sales Associate
K's Discount
05.2018 - 03.2019
Cashier
Ross Dress For Less
08.2017 - 01.2018
Swing Manager
Bojangles' Famous Chicken 'n Biscuits
07.2015 - 05.2017
No Degree - Business Administration
Central Carolina Community College
Associate Degree in Cometology - Aesthetic And Beauty Fields
Central Carolina Community College
High School Diploma -
Overhills High School
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