Frances L Carlton
Yukon,OK
Summary
Accomplished in developing and actualizing strategies and programs to enhance patient care and coordinate interdisciplinary support teams. Patient-oriented nursing professional with 15 years of hands-on experience in delivering quality direct and indirect patient care to individuals in home settings. Skillfully completes tasks and fosters relationships with patients, caregivers and coworkers to drive patient care goals and advance nursing philosophies.
Overview
19
19
years of professional experience
Work History
Receptionist - Seasonal
H & R Block Tax Services
Bethany, OK
02.2024 - 04.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
LPN/Quality Assurance Coordinator
Oklahoma Healthcare Solutions
Oklahoma City, OK
01.2005 - 01.2009
- Developed and implemented nursing care plans for patients based on their individual needs.
- Assessed patient's physical, psychological, and social conditions to develop a treatment plan.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Coordinated with other healthcare professionals to ensure quality patient care.
- Identified risk factors associated with an illness or disability in order to create a more effective treatment plan for the patient.
- Facilitated communication between physicians and other healthcare staff members concerning patient diagnoses and treatments.
- Ensured all documentation was completed accurately according to established protocols.
- Charted weekly progress notes and quarterly summaries.
LPN/Case Manager Specialist
Countrystyle Home Health Care Solutions
Oklahoma City
08.2009 - 08.2013
- Developed and implemented nursing care plans for patients based on their individual needs.
- Assessed patient's physical, psychological, and social conditions to develop a treatment plan.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Coordinated with other healthcare professionals to ensure quality patient care.
- Performed physical assessments of the patients in order to diagnose any underlying medical issues or problems.
- Educated patients about wellness measures they can take to improve their overall health.
- Counseled patients on lifestyle changes that will improve their health outcomes.
- Advised families on how best to manage chronic illnesses or disabilities within their homes.
Education
LPN
Kiamichi Vo-tech
McAlester, OK06-1997
Accounting Technology And Bookkeeping
OOOC
Oklahoma City, OK01-1985
High School Diploma -
Lubbock High School
Lubbock, TX05-1971
Skills
- Clerical Support
- Data Entry
- Office Management
- File Management
- Technical Support
- Travel Coordination
- Administrative Support
- Time Management
- Schedule Management
- Verbal and written communication
- Calendar Management
- Organization skills
- Greeting and Seating Clients
- Business operations understanding
- Basic accounting
- Document Management
- Scheduling appointments
- Staff Management
Timeline
Receptionist - Seasonal
H & R Block Tax Services
02.2024 - 04.2024
LPN/Case Manager Specialist
Countrystyle Home Health Care Solutions
08.2009 - 08.2013
LPN/Quality Assurance Coordinator
Oklahoma Healthcare Solutions
01.2005 - 01.2009
LPN
Kiamichi Vo-tech
Accounting Technology And Bookkeeping
OOOC
High School Diploma -
Lubbock High School
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