Frances Charles
Stockton,CA
Summary
Detail-oriented Transportation Coordinator with over 9 years of experience scheduling and managing fleet of up to 5 vehicles for diverse organizations. Practiced in leading teams of drivers in timely and quality shipment of products for diverse customers.
Overview
10
10
years of professional experience
Work History
Transport-specialist
Sika Corporation
Milpitas, CA
08.2018 - Current
- Researched affordable transportation methods and performed safety audits on equipment.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Provided timely transportation of diverse clients to healthcare facilities.
- Optimized compliance with state and federal regulations related to shipment of Sika Aggregate Materials, LaHabra Products.
- Determined most effective mode and routing of materials to customer locations and company facilities.
CDL Truck Driver
HydroChemPSC
Stockton, CA
07.2020 - 08.2020
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
Scheduling Specialist /Driver
Pacific Freight Transportation
Hayward, CA
04.2020 - 07.2020
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided primary customer support to internal and external customers.
Transport Specialist
Seaview Pathway
Hayward, CA
11.2018 - 03.2019
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Update, Monitor, and input information into TMS to reflect accurate shipment information.
- Collaborate with internal departments to insure timely transportation services.
- Work closely with Supply Chain Team to accurately schedule part shipment to or from the plant.
- Create bill of ladings via 3rd party software programs
Customer Service Specialist
Blue Shield Of California
Lodi, CA
02.2007 - 08.2012
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Transportation And Logistics Management
American Public University System
Charles Town, WV05.2024
High School Diploma -
School For Adults
Stockton, CA12.1998
Skills
- Formal Grievance Handling
- Traffic Laws and Regulations
- Dependability and Honesty
- Freight Examination
- Customer Relationships
- Delivery and Shipment Records
- Transport Defects
- Delivery Verification
- DOT Requirements
- Supply Inventory Management
- Efficiency and Time Management
- Spreadsheet Tracking
- Stakeholder Relationships
- Transportation and Logistics Coordination
- Efficient Routing
Timeline
CDL Truck Driver
HydroChemPSC
07.2020 - 08.2020
Scheduling Specialist /Driver
Pacific Freight Transportation
04.2020 - 07.2020
Transport Specialist
Seaview Pathway
11.2018 - 03.2019
Transport-specialist
Sika Corporation
08.2018 - Current
Customer Service Specialist
Blue Shield Of California
02.2007 - 08.2012
Bachelor of Arts - Transportation And Logistics Management
American Public University System
High School Diploma -
School For Adults
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