Frances Chiguina
Orting,Washington
Summary
Team-oriented warehouse professional, accustomed to streamlining shipping processes to increase overall efficiency. Industrious, dedicated, and talented in team leadership and motivation. Energetic individual, equipped to work hard in fast-paced, constantly changing environments.
Overview
7
7
years of professional experience
Work History
Shipping Team Leader
North Coast Electricic, CDC
Auburn, WA
09.2021 - 02.2025
- Provided leadership to the shipping team by setting performance standards, providing guidance, and resolving issues in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and professional service through in-house communication with other branches and departments.
- Participated in the development and implementation of procedures for the efficient management of outgoing shipments.
- Analyze and print Power BI reports to share with the team.
- Monitored staff performance and provided feedback on areas of improvement as needed.
- Assisted in training new members of the team on daily tasks such as picking, packing, and staging processes.
- Ensured compliance with all safety regulations while loading and unloading goods from trucks or containers.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Task Coordinator - Shipping/Receiving
NFI Cal Cartage
Kent, WA
09.2019 - 07.2021
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used RF scanners and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Clinic Customer Service
CHI Franciscan Health
Tacoma, WA
11.2017 - 04.2019
- Answered and directed phone calls, filed documents, performed data entry and handled billing.
- Verified insurance eligibility and coverage for patients.
- Developed and implemented customer service policies and procedures.
- Processed copayments and compiled daily financial records.
- Handled customer service inquiries via telephone and email.
- Investigated insurance claims denials and appeals.
- Resolved billing inquiries and disputes in timely fashion.
- Built and maintained positive working relationships with patients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
WA State Flagger Certification -
Evergreen Safety Council
Tacoma, WA02-2025
High School Diploma -
Southern High School
Guam06.2000
Skills
- Effective Team Cooperation
- Collaborative Relationship Development
- Strong Verbal Skills
- Attention to Detail
- Team-Oriented Task Assignment
- Team Goals
- Quality Production
- Performance Goals
- Verbal and written communication
- Microsoft Word
- Outlook
- Excel
Timeline
Shipping Team Leader
North Coast Electricic, CDC
09.2021 - 02.2025
Task Coordinator - Shipping/Receiving
NFI Cal Cartage
09.2019 - 07.2021
Clinic Customer Service
CHI Franciscan Health
11.2017 - 04.2019
WA State Flagger Certification -
Evergreen Safety Council
High School Diploma -
Southern High School
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