Summary
Overview
Work History
Education
Skills
Timeline
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Frances Chin

Austin,TX

Summary

Diligent Senior Product Manager adept at product enhancement and road-mapping strategy. Driven to increase revenue and product adoption through strategic feature development and thorough release planning. Aiming to secure a new role in which to utilize 7 years of quality performance.

Overview

9
9
years of professional experience

Work History

Senior Product Manager

Arrive Logistics
09.2021 - Current
    • Successfully launched an internal CRM for over 2,500 users, and maintained the strategic roadmap for feature enhancements
    • Executed the automation of customer mileage and fuel surcharge calculations, resulting in $1.5M annual cost savings
    • Managed cross-functional product roadmaps, coordinating between multiple scrum teams to prevent blockers and ensure timely delivery of features
    • Collaborated effectively with sales teams and leadership to gather feedback and continuously drive value with product enhancements within the CRM

Product Manager

Gartner
11.2017 - 09.2021
  • Maintained and prioritized a backlog of user stories, features, and bugs, while facilitating scrum ceremonies to ensure team productivity and display progress to stakeholders
  • Unified the client portal application between two business programs, and delivered a best-in-class user experience for 24,000+ clients and managed the product life cycle by defining goals, scope, and deliverables
  • Owned the overall growth strategy of a vendor recognition program, leading to an increase of over 900% in referring domain traffic from 2019 to 2020
  • Established a go-to-market strategy for a new add-on feature to PPC clients, resulting in an additional $2M in monthly revenue

Client Success Manager

Gartner
04.2015 - 11.2017
    • Consulted with 350+ B2B software companies in multiple verticals, optimizing inbound marketing strategies for PPC lead generation campaigns
    • Maintained and expanded a territory from $12M in annual revenue to $16M
    • Achieved less than a 2% churn rate MoM with an organization goal of 3%
    • Collaborated with Product and Marketing teams to help implement client-driven feature development and services

Education

Bachelor of Science - Biology

Virginia Tech
Blacksburg, VA
05.2014

Skills

    • Product Lifecycle Management
    • Stakeholder Management
    • Go-to-market Strategy
    • Agile Methodologies
      • Cross-functional Leadership
      • Product Training
      • SQL Data Analysis
      • JIRA and Confluence Documentation

Timeline

Senior Product Manager

Arrive Logistics
09.2021 - Current

Product Manager

Gartner
11.2017 - 09.2021

Client Success Manager

Gartner
04.2015 - 11.2017

Bachelor of Science - Biology

Virginia Tech

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Frances Chin