Frances Colon
CLERMONT,FL
Summary
Versatile individual offering over fifteen years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. I am eager to contribute to a growing company by utilizing my work experience, education, bilingual skillset, and outstanding customer service.
Overview
12
12
years of professional experience
Work History
Instacart Shopper
Instacart
Clermont, FL
11.2019 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customers' homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Cultivated close relationships with customers, built a loyal clientele, and went the extra mile in deliveries, including no-contact delivery.
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Managed over 15 orders a day and maintained a customer rating of 4.8 out of 5.0.
Home & Kids Supervisor
Kohls Department Store
Clermont, FL
09.2016 - 11.2019
- Prepare and maintain hourly employee schedule
- Monitor online ordering system
- Achieved 10% increase in sales after 6 months in role
- Execute all merchandising presentation directives and standards
- Resolve customer’s concerns in a timely and professional manner
- Verified and updated department integrity to include pricing and merchandising
- Partner with all Supervisors to ensure integrity and adherence to the communication manual
- Provide assistance with hiring and training new employees
- Administrate audits of the store’s physical and practical condition to ensure quality.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Lead Beauty Sales Advisor
Kohl's Department Stores, Inc
Overland Park, KS
09.2016 - 11.2019
- Understand marketing calendar and confirm store setups to correlate with marketing launches
- Built repeat clientele by offering knowledgeable and courteous customer service
- Became proficient with different styles and brands of cosmetics
- Maintain hygiene standards
- Four months in role was able to increase sales by 7.5% compared to previous year
- Participate in P&L reviews with store management
- Assist with New Hire Orientations
- Utilized bilingual skills to help translate for customers.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Greeted customers, helped locate merchandise and suggested suitable options.
Nutrition Service Technician
Gateway Medical Center
Clarksville, TN
09.2013 - 08.2014
- Help prepare and distribute menus: breakfast, lunch, and dinner
- Maintained cafeteria cleanliness to hospital standards
- Upheld high standard of customer service ensuring all patients, guests and employees were satisfied
- Follow all recipes accordingly to USDA guidelines
- Monitored inventory of food and tools supplies
- Increased customer satisfaction by resolving issues
Nursery Attendant
Grace Church of the Nazarene
Clarksville, TN
03.2011 - 09.2013
Client Service
H&R Block
Clarksville, TN
01.2011 - 04.2011
Education
Associates - Applied Psychology: Mental Health
Argosy University
Clermont, FL12.2019
Skills
- Accurate money handling
- Sales proficiency
- Customer Relations
- Product knowledge
- Excellent Communication
- Cultural Awareness
- Trend understanding
- Point of sale operation
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Instacart Shopper
Instacart
11.2019 - Current
Home & Kids Supervisor
Kohls Department Store
09.2016 - 11.2019
Lead Beauty Sales Advisor
Kohl's Department Stores, Inc
09.2016 - 11.2019
Nutrition Service Technician
Gateway Medical Center
09.2013 - 08.2014
Nursery Attendant
Grace Church of the Nazarene
03.2011 - 09.2013
Client Service
H&R Block
01.2011 - 04.2011
Associates - Applied Psychology: Mental Health
Argosy University
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