Frances Correa

• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Increased customer satisfaction by resolving issues.
• Participated in team-building activities to enhance working relationships.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used Microsoft Word and other software tools to create documents and other communications.
• Improved operations through consistent hard work and dedication.

• Supervised youth in engaging environment to promote security and safety for all ages.
• Took part in sports, games and movie nights with children.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
• Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
• Monitored youth behavior and offered guidance and support for positive change.
• Encouraged children to talk issues out with each other and without anger, which eased tense situations.

• Directed annual Vacation Bible School (Summer Camps) for the youth and children of the community with indoor & outdoor activities. blankContentIdentifier• Created a culture of acceptance & inclusive for all.

• Collaborated with various departments to support daily activities oversight and coordination.
• Generated and distributed documentation for orders.
• Scheduled and communicated freight pick-up and delivery information.
• Handled customer needs and issues by working with representatives and customers directly.
• Communicated freight status with customers, shipping partners, receiving parties and internal team.
• Input transfer data into Software and manually updated accounting and certificate records.
• Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.

• Answered incoming phone calls from our customers and drivers
• Provided friendly and helpful customer service on every call
• Accurately documented information that was provided
• Maintained strong performance standards, including efficiency, dependability and productivity
• Trained new recruits
• Confirmed appointments, communicated with clients and updated client records.
• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
• Set up conference rooms, technology and materials to facilitate meetings.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Edited documents to improve accuracy of language, flow and readability.
• Booked airfare, hotel and ground transportation to coordinate office travel.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
• Offered technical support and troubleshot issues to enhance office productivity.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Screened visitors and issued badges to maintain safety and security.