Frances Cousins
Slidell,LA
Summary
Seasoned Manger/Tax Specialist with more than 20years' success in helping companies navigate income tax, financial reporting and remittance regulations. Expert in income and sales tax laws, corporate accounting and organizational procedures affecting income and sales taxes. Accomplished in mitigating tax-related penalties through robust standards for records and documentation. 2 Resourceful Technical Trainer with [Number] years of [Industry] experience tracking IT trends for curriculum inclusion. Lends well-versed approach to presenting engaging, hands-on material. Extensive familiarity breaking down technical concepts and processes. Hands-on development of technology training resources to surpass organization's skill-level expectations.
Overview
23
23
years of professional experience
Work History
CI-DSP 1
ARC-GNO
06.2024 - Current
- Facilitated engaging training sessions, ensuring clear communication of complex cybersecurity concepts to students.
- Incorporated interactive exercises into the curriculum to emphasize key security principles while promoting active participation from students.
- Identified knowledge gaps among trainees through regular assessments and tailored instruction accordingly for optimal results.
- Maintained professional certification requirements through ongoing participation in continuing education opportunities, ensuring expertise remained up-to-date and relevant.
- Created course outlines, background material, instructional materials and training aids.
- Addressed various learning styles effectively by employing diverse teaching techniques such as group discussions, case study analyses, and individual coaching sessions.
- Updated training coursework and requirements according to group and technology changes.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Employee Assistance Manager
Advance Loans
05.2022 - 08.2023
- Improved overall employee satisfaction by addressing workplace concerns and providing tailored support solutions.
- Reduced absenteeism through proactive intervention strategies and ongoing support for at-risk employees.
- Maintained strict confidentiality when handling sensitive information, establishing trust among employees seeking assistance.
- Collaborated with organizational leaders to integrate employee assistance initiatives into broader company strategies, aligning goals and objectives across the board.
- Coordinated training sessions on various topics, equipping staff with essential tools for personal growth and development.
- Conducted in-depth assessments to identify individual needs, creating customized action plans for each situation.
- Identified areas for improvement within existing programs, recommending innovative approaches to enhance service offerings further.
- Liaised between multiple business divisions to improve communications.
Tax Specialist/Manager
H&R Block
01.2003 - 06.2022
- Audited and prepared all federal and state tax forms for corporate, small business and individual clients
- Evaluated clients, matching them with best-suited tax professional for individual needs
- Performed detailed reviews of financial statements
- Stayed up to date on regulatory requirements from the IRS, state authorities and international tax collection agencies
- Processed forms and payments for customers
- Oversaw tax submissions and ensured compliance with regulations
- Finalized and processed paperwork with local, state and federal government authorities
- Responded to state and federal tax notices by preparing written responses or tax return amendments
- Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients
- Liaised between clients and tax authorities such as IRS representatives
- Stored copies of completed returns and related documents according to company procedures and business regulations
- Collected detailed information and required paperwork from clients to complete tax returns
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Receptionist
District Attorney Office
05.2001 - 04.2003
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Took accurate messages for staff and management to facilitate open and speedy communication
- Prepared, compiled and filed documents as well as reports presented to various parties
- Kept reception area clean and organized to offer positive first impression to every visitor
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Implemented new data management system, expediting data retrieval, along with running people thru the criminal data base
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system.
Education
Associate of Applied Science - Accounting And Business Management
Slidell Voc. Tech Community College
Slidell, LA12.2000
Skills
- PC proficient
- Data entry
- Multitasking ability
- Detail oriented
- Open and clear communicator
- Scheduling
- Flexible
- Recordkeeping and bookkeeping
Mobile Device Security
Security Awareness Training
Incident Response Planning
Legal and Regulatory Compliance
Network Security Expertise
Ethical Hacking Techniques
Disaster Recovery Planning
Data Privacy Principles
Information Security Governance
Expert Cybersecurity Knowledge
Security Operations Management
Application Security Best Practices
Assessment skills
Materials Organization
Monitoring
Materials Preparation
Teamwork and Collaboration
Time Management
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Organizational Skills
Clear Communication
Team Collaboration
Active Listening
Relationship Building
Data Entry
Leadership Development
Self Motivation
Conflict Resolution
Professionalism
Employee Relations
Public Speaking
Data organization
Time management abilities
Continuous Improvement
Adaptability
Communication Strategies
Quality Assurance
Organizational Development
Problem-solving aptitude
Affiliations
- American Legions Aux
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CI-DSP 1
ARC-GNO
06.2024 - Current
Employee Assistance Manager
Advance Loans
05.2022 - 08.2023
Tax Specialist/Manager
H&R Block
01.2003 - 06.2022
Receptionist
District Attorney Office
05.2001 - 04.2003
Associate of Applied Science - Accounting And Business Management
Slidell Voc. Tech Community College
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