Frances Dawson
Summary
Residential Manager with proven expertise in overseeing residential operations, emphasizing staff management and resident support. Proficient in administrative tasks, building maintenance, and emergency response, ensuring effective operations under pressure. Strong adaptability and work ethic drive organizational success and teamwork. Focused on coordinating resident care and training staff to address resident needs promptly and effectively.
Overview
20
20
years of professional experience
Work History
Residential Manager
Ahrc Suffolk
East Islip, NY
08.2018 - 03.2025
- Conducted interviews to refine organizational talent acquisition strategies.
- Supervised staff in medication administration, meal preparation, and housekeeping duties.
- Trained staff to deliver compassionate, knowledgeable support to residents.
- Coordinated staff schedules to ensure adequate coverage for residents' needs.
- Monitored compliance with support plans and medical protocols.
- Performed administrative tasks, including scheduling appointments and responding to emails promptly.
- Ensured adherence to state and federal regulations for residential care management.
- Developed relationships with families to promote continuity of care.
Direct Support Professional
Ahrc Suffolk
East Islip, NY
12.2007 - 08.2018
- Monitored client health and reported significant changes to appropriate stakeholders.
- Contacted medical providers to ensure timely follow-up on client appointments.
- Maintained comprehensive records of services performed for each client.
- Assisted clients with personal hygiene to promote well-being.
- Provided direct care for individuals with intellectual and developmental disabilities, facilitating daily living activities.
- Administered medications according to care plans and specific instructions.
- Planned and prepared nutritious meals, assisting clients with eating when necessary.
- Encouraged positive behaviors by modeling appropriate responses and reinforcing desired actions.
Clerical Assistant
Manpower Temporary Services
Melville, NY
02.2005 - 12.2006
- Managed daily office operations to ensure a clean and efficient workspace.
- Oversaw incoming and outgoing mail correspondence to facilitate timely communication.
- Processed invoices and payments for accounts receivable and payable.
- Maintained organized filing system for paper documents, enhancing retrieval efficiency.
- Answered multi-line telephone system, directing calls to appropriate personnel.
- Ordered office supplies to sustain adequate inventory levels and prevent shortages.
- Greeted visitors and customers with professionalism and friendliness.
- Utilized office equipment, including printers, copiers, and fax machines, effectively.
Education
Certificate of Technical Studies - Medical Billing And Coding
Georgia Technial Instute
Atlanta, GA05-2003
High School Diploma -
Longwood Sr High School
Middle Island, NY06-1996
Some College (No Degree) - Liberal Arts and Sciences
Suffolk County Community College
Selden, NYSkills
- Employee training
- Scheduling coordination
- Record keeping
- Effective communication
- Problem solving
- Staff management and leadership
- Employee motivation
- Self-motivation
- Multitasking
- Decision making
- Teamwork and collaboration
- Behavioral redirection techniques
- Active listening
- Verbal and written communication
- Empathy in care delivery
- HIPAA compliance knowledge
- Positive reinforcement techniques
Timeline
Residential Manager
Ahrc Suffolk
08.2018 - 03.2025
Direct Support Professional
Ahrc Suffolk
12.2007 - 08.2018
Clerical Assistant
Manpower Temporary Services
02.2005 - 12.2006
Certificate of Technical Studies - Medical Billing And Coding
Georgia Technial Instute
High School Diploma -
Longwood Sr High School
Some College (No Degree) - Liberal Arts and Sciences
Suffolk County Community College
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