Summary
Overview
Work History
Education
Skills
Timeline
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Frances Dotson

Summary

Highly motivated management professional with extensive customer service and sales experience. Outgoing and ambitious leader with a track record of driving increased profit margins, improving buying processes and elevating company profile with target markets. I am goal-priented with a desaire to not simply focus on company revenue, but the eneitre customer experience and overall future of the company that I aim to be an asset to.

Overview

8
8
years of professional experience

Work History

General Manager

HOTWORX
03.2023 - 09.2023
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Assisted in recruiting, hiring and training of team members
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Managed all social media accounts
  • Planned events securing business partnerships and vendors
  • Routine maintenance on equipment

Administrative Assistant

Blues City Cafe
08.2017 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Prepared weekly schedules
  • Prepared expense reports
  • Monitored office supplies
  • Managed/motivated 20+ long term employees
  • Problem solving
  • Microsoft Office

Owner

Fare By Frances
09.2015 - 08.2017
  • Company Overview: Custom catering and event company
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Trained and motivated employees to perform daily business functions
  • Evaluated suppliers to maintain cost controls and improve operations
  • Organizing and executing events for 500+ guests
  • Scheduled client appointments and consultations
  • Custom catering and event company
  • NACE Certified

Education

Bachelor of Arts - Business Administration

01.2013

Skills

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Results-driven
  • Target market research
  • Team-building communication

Timeline

General Manager

HOTWORX
03.2023 - 09.2023

Administrative Assistant

Blues City Cafe
08.2017 - 05.2019

Owner

Fare By Frances
09.2015 - 08.2017

Bachelor of Arts - Business Administration

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Frances Dotson