Frances Efiong
Fort Worth
Summary
Experienced with coordinating community center operations and activities to meet diverse community needs. Utilizes strategic planning and effective communication to drive program success. Track record of fostering community relationships and enhancing service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Center Supervisor
City of Fort Worth
03.2022 - Current
- Monitor and evaluate the quality, responsiveness, efficiency and effectiveness of assigned Parks/community Service programs, service methods and procedures: works with employees on the continuous improvement of assigned programs
- Identifies opportunities for improving methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements.
- Seek out and establish partnerships with community organizations, neighborhood associations, and schools to provide opportunities, resources, volunteers and donations
- Accounts Payable/Receivable, generate and approve invoices for contract workers.
- Manage a $350,000 budget for multiple center programs.
- Develop clear, accurate and timely monthly reports.
- Committee head or member - Marketing, In-Service, Southwest Wrestling Club, Rising Stars, Playmakers, Programmer Series, Color Run, City Wide Health Fair, Parade of Lights, Fresh Access (Blue Zones) and Recreation Leader in Training Committee.
- Recruit, train, and manage staff, overseeing resource allocation and task prioritization and assignment.
- Oversee the maintenance of the community center and facility grounds and monitor equipment for cleanliness and proper function
Recreation Programmer
City of Fort Worth
07.2019 - 03.2022
- Develop marketing materials to promote community center programs and activities, including management of social media pages and website content.
- Participate in the development and implementation of recreation, educational and life skills programs for at-risk youth by providing effective, meaningful, and developmentally-appropriate activities.
- Plan and lead services for afterschool, school break camps and summer day camp, including development of lesson plans, registration process communication with parents, supervising activities and supplies ordering.
- Coordinate assigned activities with other divisions, outside agencies and the general public; and to provide responsible staff assistance to management staff.
- Participate in the development and implementation of program goals, objectives, policies and priorities; recommend and implement resulting policies and procedures
Customer Service Representative
City of Arlington
10.2014 - 04.2017
- Perform a variety of facility upkeep duties including custodial and light maintenance work around the center.
- Schedule and oversee rental and facility accommodations as well as athletic fields for athletic events, community programs, and corporate use
- Plan, coordinate, and implement of a wide variety of recreational, leisure, athletic, educational programs. Plan, budget and execute center and city wide events. Prepare post event report in regards to revenue and net profit/loss.
- Front desk operations – greet customers, cash handling, answering phones, complete daily deposits.
Lead Server
J. Huston Tavern
05.2013 - 05.2014
- Supervised day-today facility operations
- Trained a 15 man crew in interactions with a variety of state wide patrons.
- Instructed staff on guiding educational tours of historical tavern.
- Delegate and enforce tasks involving cleaning, proper food handling and restaurant management.
Administration Student Intern I
Missouri Valley College
01.2010 - 05.2014
- Implemented outdoor education programs for college students.
- Planned, organized, coordinated and oversaw recreational programs across the mid- Missouri area.
- Assisted recreation coordinator with implementing program guides.
- Performed a variety of administrative duties including filing, reviewing program forms, answering calls, and overseeing guideline adherence.
Education
Bachelor of Science - Exercise Science
Missouri Valley College
Marshall, MO05-2015
Skills
- BUDGET PLANNING
- PROGRAM DEVELOPMENT & MANAGEMENT
- MARKETING & DESIGN
- COMMUNITY OUTREACH
- DATA ENTRY
- ASSESSMENT & EVALUATION
Certification
- AED/CPR/FIRST AIDE - RED CROSS
- USA WRESTLING YOUTH COACH
- TRAPS MEMBERSHIP
- NRPA MEMBERSHIP
- ICMA HIGH PERFORMANCE LEADERSHIP ACADEMY
- FUTURE AND YOUNG PROFESSIONALS
- TEXAS OUTDOOR FAMILY MEMBER
- FOOD HANDLERS
- MIL - MINORITIES IN LEADERSHIP MEMBER
Proficiency
- SHAREPOINT
- SMARTSHEET PROJECT
- ADOBE
- PEOPLESOFT ERP
- PERCEPTIVE FINANCIALS
- AVTIVE NET SOFTWARE
- CLASS SOFTWARE
- EPACT
- GALAXY VOLUNTEER
- BUYBOARD PROCURMENT
- MICROSOFT OFFICE
Timeline
Community Center Supervisor
City of Fort Worth
03.2022 - Current
Recreation Programmer
City of Fort Worth
07.2019 - 03.2022
Customer Service Representative
City of Arlington
10.2014 - 04.2017
Lead Server
J. Huston Tavern
05.2013 - 05.2014
Administration Student Intern I
Missouri Valley College
01.2010 - 05.2014
- AED/CPR/FIRST AIDE - RED CROSS
- USA WRESTLING YOUTH COACH
- TRAPS MEMBERSHIP
- NRPA MEMBERSHIP
- ICMA HIGH PERFORMANCE LEADERSHIP ACADEMY
- FUTURE AND YOUNG PROFESSIONALS
- TEXAS OUTDOOR FAMILY MEMBER
- FOOD HANDLERS
- MIL - MINORITIES IN LEADERSHIP MEMBER
Bachelor of Science - Exercise Science
Missouri Valley College
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