Overview
Work History
Education
Timeline
Generic

Frances Elaine Parker

Bartlesville,OK

Overview

13
13
years of professional experience

Work History

PLPM

BIOS CORPORATION
03.2024 - Current
  • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Administered medications according to prescribed schedules and documented any changes or reactions observed
  • Implemented individualized care plans based on clients' specific needs and goals
  • Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
  • Maintained accurate records of client progress, behaviors, incidents, and medical information
  • Responded promptly to emergencies or crisis situations following established protocols
  • Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
  • Provided transportation and accompanied clients to appointments, errands, and social outings
  • Led a team of 6 employees, providing guidance and support to ensure efficient operations

Secretary/ Administrative Assistant

Career Employment Service
01.2022 - Current
  • Report to different companies
  • Answer incoming calls from patients on multiline system
  • Perform the task assigned to their specifications
  • Greet customers and accept payments
  • Answer multiline phone and direct callers to correct person
  • Complete task as requested by partners of the company
  • Archive files in a database

Customer Service Representative

Security Services Group (S.S.G)
Waco, TX
06.2023 - 03.2024
  • Answered incoming calls
  • Listened to callers' needs
  • Asked investigative questions to clarify needs
  • Gave step by step troubleshooting instructions
  • Clarified instructions to ensure viewer understood

Pharmacy Technician/ Cashier and Overnight Stocker

Walmart
01.2020 - 12.2022
  • Answer incoming calls from patients on multiline system
  • Assist customers with information about their prescriptions
  • Enter insurance into the program to assist customers with claims billing
  • Answer questions from physicians as necessary
  • Unload and place freight in properly slotted area
  • Mark overstock and slot
  • Use time management to complete task within assigned time frames

Coordinator Community Support

American Cancer Society
01.2018 - 12.2020
  • Answer incoming calls about events and mission programs
  • Assist with wig fittings
  • Assist CDM's with administrative needs for meetings and events
  • Planned and executed Survivor Dinner
  • Order event materials for all ACS Events
  • Assist in the creation and mailing of Sponsorship packets
  • Staff support for Run For Hope, RMWP and MSABC OKC day of event
  • Processing incoming donations and sponsorships
  • Entering participants in Back Office
  • Entering information into Salesforce
  • Implemented checklist with due dates for CDMs to ensure lowest possible delivery fees for Marketplace items
  • Create event posters and invitations for the CDM's

Security Guard

G4S Security
01.2016 - 12.2018
  • Assessed employee needs and responded to questions
  • Addressed questions and concerns from the general public
  • Screened phone calls and inquiries and directed them as appropriate
  • Issued security badges and visitor passes to all guests
  • Managed the receptionist area, including greeting visitors and responding to telephone inquiries
  • Served as central point of contact for all outside vendors needing to gain access to the building

Receptionist Promoted to Business Manager

SENIOR SERVICES OF SEK
01.2012 - 12.2016
  • Promoted to Business Manager after 18 months of Employment
  • Received and processed high volume internal and external communications, including telecommunications, email and mail
  • Updated policy and procedures manual to ensure team member and volunteer responsibilities were clearly defined
  • Liaison between Board of Directors and employees
  • Point of contact and support person for volunteer Board of Directors
  • Created Power Point presentations for fundraising and volunteer recruitment
  • Made presentations to companies and organizations in the community to recruit volunteers, solicit donations and encourage payroll deduction
  • Organized and facilitated the Kansas US Senator for our district to attend a Meals on Wheels lunch to bring community and Federal focus to our organization
  • Wrote and received grants totaling $150,000 for the organization
  • Planned and executed the first community fundraisers for the organization
  • Solicited and received community sponsorships for the organization
  • Properly routed agreements, contracts and invoices through the signature process
  • Monitored and facilitated keeping the expenditures and income within the approved budget
  • Handled media and public relations inquiries
  • Volunteer manager and liaison

Education

Associate of Applied Science - Health Information Technology

Rassmussen College
Overland Park, KS
05-2018

Timeline

PLPM

BIOS CORPORATION
03.2024 - Current

Customer Service Representative

Security Services Group (S.S.G)
06.2023 - 03.2024

Secretary/ Administrative Assistant

Career Employment Service
01.2022 - Current

Pharmacy Technician/ Cashier and Overnight Stocker

Walmart
01.2020 - 12.2022

Coordinator Community Support

American Cancer Society
01.2018 - 12.2020

Security Guard

G4S Security
01.2016 - 12.2018

Receptionist Promoted to Business Manager

SENIOR SERVICES OF SEK
01.2012 - 12.2016

Associate of Applied Science - Health Information Technology

Rassmussen College

Similar Profiles

CREATE PROFILE
Frances Elaine Parker