Enthusiastic and dependable customer service specialist with over six years of experience delivering quality support both in person and by phone. Adapt at quickly mastering new systems and procedures, collaborative in team environments, and receptive to constructive feedback. Committed to ensuring excellent service, resolving issues efficiently, and continuously enhancing member satisfaction.
Identifies cross sell opportunities and cross-sells all C.U. products and services, including account related products such as, but not limited to, credit life, credit disability, MBI, GAP, AD&D, etc. Perform necessary file maintenance to set up accounts and services.
Thoroughly examine loan applications for completeness and accuracy. Verify applicant information, income, credit history and employment details.
Receive and review invoices for accuracy and completeness. Code and enter invoices into the accounting system.
Receptive bilingualism, Active listening, strong technical aptitude, ability to communicate, work well with others, time management,leadership, attentive, problem-solving, work ethic, teamwork, self-motivation, adaptability, determination, friendly, hardworking, analytical, ability to work with people of all ages, ability to establish and maintain a positive relation with those around me, dependable, punctual, ability to multi task