Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frances Estrada

Whittier,CA

Summary

Enthusiastic and dependable customer service specialist with over six years of experience delivering quality support both in person and by phone. Adapt at quickly mastering new systems and procedures, collaborative in team environments, and receptive to constructive feedback. Committed to ensuring excellent service, resolving issues efficiently, and continuously enhancing member satisfaction.

Overview

7
7
years of professional experience

Work History

Financial Service Representative

Southland Credit Union
01.2025 - Current

Identifies cross sell opportunities and cross-sells all C.U. products and services, including account related products such as, but not limited to, credit life, credit disability, MBI, GAP, AD&D, etc. Perform necessary file maintenance to set up accounts and services.

  • Assists members with opening and closing savings, checking, certificates, IRAs and other depository service accounts (limited cash handling). Perform necessary file maintenance to set up accounts and services.
  • Assist members and potential members with loan requests, takes loan applications, process loan documents for in-person closing or shipment via mail, including preparation of loan records and data set up on computer system.
  • Review any conditions required for loan approval with member and obtain necessary documentation. Forward exceptions to a Loan Officer if automatic system approval is not received.
  • Follow up on unclosed member loans that cannot be completed at initial meeting.
  • Assures that appropriate records are maintained and required reports are prepared.
  • Collect and forward taxes on all vehicle loans.
  • Set up and input file maintenance for check orders, payroll deduction, automatic transfers and ACH origination.
  • Monitors lobby activity to ensure prompt, professional service. Performs all duties within procedures, policies, and SCU's Universal Performance Standards. Performs other related duties as assigned.

Telephone Service Representative

SOUTHLAND CREDIT UNION
03.2024 - Current
  • Delivers a broad range of assistance to members via incoming telephone calls, to include but not limited to: general information, explain products and services, problem resolution, answer inquires, and direct members to appropriate department or person accordingly.
  • Prepare and process transaction requests, to include but not limited to: transfers, share withdrawals, deposits, charge fees, reverse fees, loan payments, loan applications, and stop payments on a variety of check types.
  • Perform necessary file maintenance to include but not limited to: set up account records on products and services, address/phone number changes, ATM/Debit cards, Quickline/eBranch preferences, comments, notes, warnings/flags, check holds, IRA IRS records, EFT records, auto transfer records, and tracking records, etc.
  • Performs other duties as may be deemed necessary for the effective and efficient function of the Department or Credit Union and other duties as assigned.
  • Assists with Message Center member requests.

Loan Processor

Simple Loan Processing Inc
07.2020 - 01.2024

Thoroughly examine loan applications for completeness and accuracy. Verify applicant information, income, credit history and employment details.

  • Collect and organize all necessary documentation from applicants, such as pay stubs, tax returns, and bank statements
  • Ensure that all required paperwork is submitted and meets regulatory guidelines. Liaise with loan officers and underwriters to gather additional information and any discrepancies.
  • Maintain organized and accurate loan files, both physical and electronic. Track and document the progress of each loan application, including approvals and denials.
  • Work efficiently to meet established deadlines for loan processing. Prioritize task and manage workload to ensure timely completion of loan applications.
  • Provide excellent customer service by addressing borrower inquiries and concerns. Keep clients informed about the status of their loan application and assist with any questions they may have.

Accounts Payable

Holland Flower Market
01.2018 - 01.2020

Receive and review invoices for accuracy and completeness. Code and enter invoices into the accounting system.

  • Maintain relationships with vendors and resolve any discrepancies in billing.
  • Respond to vendor inquiries and resolve payment-related issues. Process employee expense reports, ensuring compliance with company policies.
  • Verify receipts and allocate expenses to the appropriate accounts. Prepare and process payments (checks, electronic transfers) to vendors. Ensure timely and accurate payment of invoices. Reconcile vendor statements with accounts payable records. Investigate and resolve any discrepancies in a timely manner.
  • Assist in month end closing processes related to accounts payable.
  • Generate reports and provide necessary information for financial reporting.
  • Communicate effectively with internal departments and external vendors.
  • Collaborate with other teams to resolve issues and streamline processes.

Education

High School Diploma -

Bell Gardens High School
01.2009

Skills

    Receptive bilingualism, Active listening, strong technical aptitude, ability to communicate, work well with others, time management,leadership, attentive, problem-solving, work ethic, teamwork, self-motivation, adaptability, determination, friendly, hardworking, analytical, ability to work with people of all ages, ability to establish and maintain a positive relation with those around me, dependable, punctual, ability to multi task

Languages

Spanish

Timeline

Financial Service Representative

Southland Credit Union
01.2025 - Current

Telephone Service Representative

SOUTHLAND CREDIT UNION
03.2024 - Current

Loan Processor

Simple Loan Processing Inc
07.2020 - 01.2024

Accounts Payable

Holland Flower Market
01.2018 - 01.2020

High School Diploma -

Bell Gardens High School