Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frances Garcia

Phoenix,AZ

Summary

Reliable 6 years of customer service with great leadership, time management, and active listening. Ability to problem solve in difficult situations. Displays a high degree of professionalism that exceeds customers’ expectations. Perform general office duties, such as answering telephones, and completing order forms.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Early Childhood Education Preschool Teacher

Teach N Tots
01.2021 - Current
  • Organized and kept records of 13 students' progress, detailing behavior, and academic growth
  • Planned and led daily activities for students
  • Maintain a safe and sanitized environment for students.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.

Data Entry Operator

Valor Global
04.2017 - 09.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.

Shoe Manager

Melrose Clothing Store
01.2015 - 11.2015
  • Reviewed or made changes to customer accounts
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
  • Met personal/team sales targets and call handling quotas
  • Maintained Inventory accuracy by counting stock on hand and reconciling discrepancies
  • Collected payments and provided correct change.

Education

Medical Assistant and Phlebotomy Diploma -

Arizona College Allied Health
Glendale, AZ
11.2022

High School Diploma -

Humanities And Sciences High School
Phoenix, AZ
04.2016

Skills

  • Daycare Management
  • Data Entry

Certification

  • 05/2022 - 05/2024, BLS CPR Certified
  • 01/2022 - 12/2026, Level Fingerprint Clearance Card

Timeline

Early Childhood Education Preschool Teacher

Teach N Tots
01.2021 - Current

Data Entry Operator

Valor Global
04.2017 - 09.2020

Shoe Manager

Melrose Clothing Store
01.2015 - 11.2015

Medical Assistant and Phlebotomy Diploma -

Arizona College Allied Health

High School Diploma -

Humanities And Sciences High School

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Frances Garcia