Frances Garcia
Allentown,PA
Summary
I am an enthusiastic, self-motivated, reliable responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well using own initiative.
Results-driven professional with strong foundation in industry field related to Trainee Associate role. Demonstrates proficiency in project management, strategic planning, and process optimization. Known for collaborative approach, adaptability to changing environments, and delivering measurable outcomes. Skilled in communication, problem-solving, and time management, ensuring consistent team success and goal achievement.
Overview
22
22
years of professional experience
Work History
Trainee Associate
ShipBob
Bethlehem, PA
10.2025 - 01.2026
- Assisted in managing inventory levels using ShipBob's warehouse management system.
- Coordinated order fulfillment processes to ensure timely delivery for clients.
- Supported team in maintaining accurate stock records and conducting regular audits.
- Collaborated with cross-functional teams to streamline operations and improve efficiency.
- Trained new associates on standard operating procedures and safety protocols.
- Collaborated with colleagues to streamline internal communication and workflow efficiency.
- Assisted in the development of training materials to improve new employee onboarding processes.
- Learned new materials, processes, and programs quickly.
- Created labels looked for missing inventory fixed messed up shipping labels.
Ameribest Home Care
Allentown, Pennsylvania
01.2023 - 08.2023
- Provided personal caregiving services in accordance with an established plan of care.
- Assisted patients with activities of daily living.
- Provided transportation assistance to and from activities and appointments.
- Served as a pleasant and supportive companion.
- Assisted with mobility and range of motion exercises.
- Properly managed household needs.
- Worked collaboratively with patients and caregivers to assist them in assuming responsibilities toward self-care.
- Doing errands and cooking and cleaning for clients.
Amazing souls Home care center
Reading, Pennsylvania
09.2022 - 12.2022
- Provided personal caregiving services in accordance with an established plan of care.
- Assisted patients with activities of daily living.
- Provided transportation assistance to and from activities and appointments.
- Served as a pleasant and supportive companion.
- Assisted with mobility and range of motion exercises.
- Properly managed household needs.
- Worked collaboratively with patients and caregivers to assist them in assuming responsibilities toward self-care.
Nubesta Day care service
Allentown, Pennsylvania
01.2020 - 08.2022
- Communicate clearly with parents about student accomplishments/struggles
- Provide support and assistance to students throughout the school day
- Attend to the children's basics needs, including feeding and bathroom accompanying
- Adapt lesson plans and techniques to the needs of my [10] children
- Learning songs and teaching potty training
Human Resources Assistant/translator
HBC Lord & Taylor
Pottsville, Pennsylvania
12.2016 - 02.2019
- Diffuse intense customer situations to maintain high-level of satisfaction
- Apply to the division of a business that is charged with finding, recruiting, screening, and training job applicants. It also administers employee benefit programs.
- Training towards company guidelines
- Translator for new employees
- Filling job requirements and documents
- Filling archives and files of building employees
Cashier/Customer Service/Key Holder
MetroPCS Store
BRONX, NY
06.2015 - 08.2015
- Provide exceptional customer service to all incoming clients
- Maximize efficiency by staying under budget and increasing customer satisfaction by [what percentage]
- Diffuse intense customer situations to maintain high-level of satisfaction
- Supervise a team of [4] employees
- Collect payments and handle petty cash
- Maintain inventory and reorder supplies as needed
Cashier/Customer Service/Key Holder
MetroPCS Store
Union City, New Jersey
10.2013 - 05.2015
- Provide exceptional customer service to all incoming clients
- Increase sales by [what percentage or dollar amount]
- Diffuse intense customer situations to maintain high-level of satisfaction
- Maximize efficiency by staying under budget and increasing customer satisfaction by [what percentage]
Party Planner
Padron Party Center
Union City, New Jersey
02.2013 - 09.2013
- Advise clients of scheduled openings and charges to ensure a clear understanding
- Demonstrate knowledge of insurance providers and process payments accordingly
- Ensure patients leave with all relevant information, materials, and supplies
- Collect payments and fees according to office protocols and assembly
Caregiver/Personal Assistant
Private Caregiving Services
Jersey City, New Jersey
02.2012 - 12.2012
- Document patient behaviors and report abnormalities to the supervisor
- Oversee children's responsibilities are met, including homework and chore completion
- Administer basic medications in accordance with the doctor's treatment plan
- Listen to patient needs and adjust the treatment plan accordingly to a patient with Cerebral Palsy.
Customer Service/Call Center
DishNetwork (Future Vision)
Queensbury, New York
03.2010 - 12.2011
- Diffuse intense customer situations to maintain high-level of satisfaction
- Provide exceptional customer service to all incoming clients
- Maintain operational efficiency by following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Process inbound/outbound support calls at a rate faster than the team's average
- Maintain patience and composure in intense customer situations
Receptionist/Adm.Assistant, cashier, stocking inventory
Herrera Trucking
Jersey City, New Jersey
05.2008 - 02.2010
- Provide exceptional customer service to all incoming clients
- Diffuse intense customer situations to maintain high-level of satisfaction
- Run [8] daily/weekly departmental meetings
- Maximize efficiency by staying under budget and increasing customer satisfaction by [80%]
Customer service/Cashier/Stocker/Cook
KFC
Union City, New Jersey
03.2006 - 09.2006
- Provide exceptional customer service to all incoming clients
- Diffuse intense customer situations to maintain high-level of satisfaction
Child Care Worker
Happy Times Daycare
Union City, NJ
09.2003 - 12.2004
- Communicate clearly with administration and parents on student accomplishments/struggles
- Provide support and assistance to students throughout the school day
- Attend to the children's basics needs, including feeding and bathroom accompanying
- Adapt lesson plans and techniques to the needs of my [10] children
Education
Bachelor's Degree - Human Resources
Post University
High School - undefined
Emerson High School
Union City, NJ01.2005
Skills
Management Skills
Creativity
Power point
Negotiation
Critical Thinking
Leadership
Problem solving
Active listening
Emotional intelligence
Communication
Customer service
Inventory management
Stock auditing
Order fulfillment
Training and onboarding
Caregiving services
Team supervision
Patient support
Problem resolution
Cross-functional teamwork
Multitasking and organization
Leadership qualities
Workflow management
Technical skills
Documentation skill
Administrative support
POS systems
Vehicle operation
Inventory audits
Project assistance
Clerical support
Type training
Teamwork
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Team leadership
LANGUAGE
English
Spanish
Timeline
Trainee Associate
ShipBob
10.2025 - 01.2026
Ameribest Home Care
01.2023 - 08.2023
Amazing souls Home care center
09.2022 - 12.2022
Nubesta Day care service
01.2020 - 08.2022
Human Resources Assistant/translator
HBC Lord & Taylor
12.2016 - 02.2019
Cashier/Customer Service/Key Holder
MetroPCS Store
06.2015 - 08.2015
Cashier/Customer Service/Key Holder
MetroPCS Store
10.2013 - 05.2015
Party Planner
Padron Party Center
02.2013 - 09.2013
Caregiver/Personal Assistant
Private Caregiving Services
02.2012 - 12.2012
Customer Service/Call Center
DishNetwork (Future Vision)
03.2010 - 12.2011
Receptionist/Adm.Assistant, cashier, stocking inventory
Herrera Trucking
05.2008 - 02.2010
Customer service/Cashier/Stocker/Cook
KFC
03.2006 - 09.2006
Child Care Worker
Happy Times Daycare
09.2003 - 12.2004
Bachelor's Degree - Human Resources
Post University
High School - undefined
Emerson High School