Frances Garcia
Kerman,CA
Summary
Driven Administrative Assistant with proven expertise in office management and customer service excellence at Innovative Renal-Kerman Dialysis. Excelled in data entry accuracy and streamlining recordkeeping, enhancing operational efficiency. Demonstrated strong problem-solving abilities and professional communication, fostering robust client relations and a positive patient environment.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Innovative Renal- Kerman Dialysis
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Making sure patients feel welcome and comfortable in our office setting
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Data entry into an EMR system make sure all data is accurate. Help input demographics, update insurance and phone numbers for patients.
- Set up transportation for patients to and from treatment also for other appointments. Very familiar with transportation companies in Fresno, ca.
- Convert paper charts to an EMR system by scanning in correct chart.
- Make schedule from office application SCHEDULEWISE make sure productivity of the clinic is balanced out daily.
- Make sure my clinic manager has what she needs done and updated as needed amd make sure quality of care is done daily.
- Do a weekly monthly chart audit to ensure if state comes for audit we are clear of administrative marks.
Education
AS In Science With A Medical Emphasis - Medical
Fresno City College
Fresno, CASkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Deadline-oriented
- Professional and mature
Languages
Spanish
Elementary
Timeline
Administrative Assistant
Innovative Renal- Kerman Dialysis
02.2021 - Current
AS In Science With A Medical Emphasis - Medical
Fresno City College
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