Frances Gervais
Miami,FL
Summary
Skilled Network Administrator with a proven track record at Essential Network Technologies, enhancing network security and efficiency. Excelled in disaster recovery and network troubleshooting, demonstrating strong analytical skills and a commitment to maintaining optimal network performance. Led teams in high-stakes environments, improving system reliability by 30%.
Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
9
9
years of professional experience
Work History
Network Administrator
Essential Network Technologies
02.2022 - Current
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Verified continuity of computer and telephone system services for users..
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported users in setup and configuration of wireless bridge networks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Network Specialist
Pivital Solutions Inc.
10.2020 - 02.2022
- Installed firewalls and VPNs to increase and manage client network security.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Served as liaison between user community and software providers.
- Defined database requirements for both EMIS and RTS systems.
- Identified and immediately resolved issues with network devices.
- Reviewed network settings and made immediate updates, which improved overall security measures.
Network Support Engineer
NCR Corporations
04.2016 - 01.2017
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for computer and phone networks, routing and shaping traffic to reduce service interruptions and network strain.
- Supported users in setup and configuration of wireless bridge networks.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
Education
Associate of Science - Engineering Mechanics
Florida Career College
Miami, FL06-2009
Skills
- Data backups
- Network security oversight
- Computer systems installation
- Network systems installation
- Network repairs and maintenance
- Hardware and software monitoring
- Disaster recovery procedures
- Network troubleshooting
- IP addressing and subnetting
Timeline
Network Administrator
Essential Network Technologies
02.2022 - Current
Network Specialist
Pivital Solutions Inc.
10.2020 - 02.2022
Network Support Engineer
NCR Corporations
04.2016 - 01.2017
Associate of Science - Engineering Mechanics
Florida Career College
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