Frances Goben
Midway City,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist
Allied Universal Security Services
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Helped boost Morel with over 200 employee
Insurance Specialist
AAA Southern California
07.2019 - 04.2021
- Communicated effectively with members of operations, finance, and clinical departments
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales
- Upsold additional products and services after identifying customer needs and requirements
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Obtained underwriting approval by completing an application for coverage.
EMAIL SUPPORT
Push Innovation Live
09.2014 - 07.2019
- Provide support to customers via e-mail within a standard window for optimal response
- Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Handle multiple inquiries and provide appropriate resolutions in numerous
- Email platforms include Help Scout, Lime Light, and Singlecomm systems
- Answer about 150 emails daily, ensuring you handle escalated situations proficiently
- Highly adaptable professional who embraces teamwork but also who enjoys working independently.
RECEPTIONIST
Go Ask Alice
05.2007 - 08.2014
- Answer phones and set up her appointments for clients
- Ensure files are updated as needed and follow up with clients
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
FRONT OFFICE COORDINATOR
Act-1
11.2006 - 05.2007
- Provide help to administrative and professional staff through computer and software problems
- Manage office personnel schedules and implemented coverage for increased work demands or unexpected absences
- Assist applicants with their applications
- Scheduling and payroll for over 30 employees
- Perform office duties such as filing, phone calls, faxing, and closing the office.
PHONE REPRESENTATIVE
Cingular Wireless
02.2006 - 08.2006
- Provide customer service by answering about 150 calls per day
- Address customers’ inquiries and concerns/problems
- Develop organizational filing systems for confidential customer records and reports
- Manage accurate and adequate cash stock and inventory balances.
Education
High School Diploma -
Ocean View HS
2002
Skills
- Excellent Customer Service
- Self-starter and excellent organizational skills
- Employee training
- Computer skills include MS Office, e-mail, and Excel
- Team-work oriented
- Outstanding relations with co-workers, management, and general public
- Administrative support
- Mail handling
Timeline
Receptionist
Allied Universal Security Services
01.2022 - Current
Insurance Specialist
AAA Southern California
07.2019 - 04.2021
EMAIL SUPPORT
Push Innovation Live
09.2014 - 07.2019
RECEPTIONIST
Go Ask Alice
05.2007 - 08.2014
FRONT OFFICE COORDINATOR
Act-1
11.2006 - 05.2007
PHONE REPRESENTATIVE
Cingular Wireless
02.2006 - 08.2006
High School Diploma -
Ocean View HS
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