FRANCES Goebel
METAIRIE,USA
Summary
Experienced and versatile manager with a strong background in the healthcare industry and allied health education. Skilled in effectively managing and leading teams, with a proven ability to implement process improvements that enhance operational efficiency and team productivity. Adept problem-solver with excellent communication skills, driving team success. Demonstrated track record of reducing costs for clinics and organizations. Also bring additional professional background in customer service.
Overview
22
22
years of professional experience
Work History
PST Supervisor/Waived Testing Laboratory Directory
LabCorp, Incorporated
05.2017 - Current
- Quarterly Compliance Audits
- Responsible for conducting Validations on new equipment
- Train employees to perform Waive Testing
- Ensure that quality control and quality assurance programs are established and maintained
- Conduct Inspections Client Offices and Patient Service Centers to ensure all site are in complaint
- Work closely with various Office Mangers to ensure day-to-day operations are met
- Train, mentor, and evaluate employees throughout Southwest/Southeast Louisiana to ensure compliance with company policies, standards of professionalism, and attendance expectations
- Work with diverse teams throughout LabCorp in Louisiana and Texas on various projects
- Set-up new sites once Sales acquires new business
- Monitor employees time/approve payroll to ensure attendance expectations are meet
- Approve Mileage and Expense Reports
- Attend Quality Assurance meetings with diverse teams to ensure departments are meeting company goals
- Responsible for conducting interviews, and hiring candidates
- Project Management-Working with diverse teams throughout LabCorp to ensure projects are completed on time
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- eProcurement and receiving equipment, and supplies for new offices, and Patient Service Centers
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Program Chair/Instructor
Blue Cliff College
01.2013 - 01.2019
- Facilitate lectures on anatomy and physiology, venipuncture, and proper laboratory techniques
- Demonstrate appropriate use of clinical, medical, and laboratory equipment
- Provide students with comprehensive training on how to adjust approach for particular patient groups, including children, the handicapped, and the elderly
- Models effective teaching techniques for other faculty
- Conduct student assessments, through both written exams and procedural checks
- Review student progress and data and prepare documentation for grades and attendance to be submitted to Registrar
- Train, mentor, and evaluate instructors; maintain the continuity and relevance of the program curriculum
- Ensure program faculty remain current in licensure, certification and professional development
- Make program recommendations and manage special projects
- (New student orientation, campus events, and supervision of staff)
- Ensure student compliance with college policies, standards for professional behavior and academic integrity, dress code guidelines, and attendance expectations
Licensed and Certified Phlebotomist
Quest Diagnostics, Inc.
01.2005 - 01.2015
- Provide Phlebotomy services at various locations, including doctors’ offices and patient service centers, as well as during special events and for specialized purposes, such as drug screens
- Collaborate with cross-functional teams during Health Fairs
- Ensure timely and accurate collection of field Phlebotomy and PSC specimens
- Maintain welcoming environment for patients, communicate with patients and caregivers in an appropriate manner, and ensure all patients are treated with respect and courtesy
- Manage records and paperwork, ensuring compliance with HIPAA guidelines and confidentiality
- Support team in a variety of additional tasks as needed, including phone reception, inventory control, supply ordering, data entry, and calendar management
- Partnered with Supervisor to work as a Substitute Group Lead
- Supported Procedures, ensured communication with Leadership Team on issues and changes
- Reduced bad debt through demonstrated policy compliance and initiative
- Earned Take-a-Bow and Cause for Applause Awards during tenure for exceptional performance
Certified Medical Assistant
Lakeside Children’s Clinic
01.2004 - 01.2005
- Facilitated screenings and injections, as well as checked patient vital signs
- Provided clerical support, such as phone reception and filing
Certified Medical Assistant and Phlebotomist
Medical Personnel Specialties (PRN)
01.2004 - 01.2005
- Provided clerical support, such as phone reception and filing
- Oversaw injections and venipuncture on patients, and front desk support including Billing and Coding
Certified Medical Assistant
East Jefferson Community Health Center
01.2003 - 01.2004
- Served as Team Leader for Diabetes Collaborative, as well as Personal Medical Assistant to Dr
- Gilbert Mason and Kid-Med Program Assistant
- Facilitated training for diabetic patients on self-care and self-management
- Developed documents for office, including billing, and managed electronic entry of lab orders
- Performed diabetic foot exams, vital signs checks, finger sticks, EKGs, urinalysis, and injections
- Assisted clinical personnel with incision and drainages and cleaned and cultured wounds
- Completed comprehensive training in diabetes care and electronic medical records software
- Collaborated with Center Team on setting up a Clinic in Avondale, Louisiana
- Participated in Community Health Fairs and additional outreach activities
- Performed blood draws on patients at time of visit
- Externship completed in 2003-2004 prior to being hired
Education
MBA - Business Administration And Management
Herzing University
New Orleans, LA08-2016
Bachelor of Business - Business Administration/Health Service Administration
Strayer University
Certificate - Medical Assistant
Bryman College
Skills
- Project Coordination
- Healthcare Management
- Phlebotomy
- Academic Administration
- Faculty Relations
- Strategic Planning
- Implementation
- Budgeting
- Quality Standards
- Regulatory Compliance
- Staff Development
- Scheduling
- Hiring
- Time Tracker
- Workday
- Payroll
- Monthly Audits
- Validation of new Equipment
- Inspections
- Managing Projects
- Setting up Client’s offices
- Tearing down Client’s offices
- Patient Service Centers
- Strategic leadership
Affiliations
- National Association of Health Professionals
- Alpha Sigma Lambda Honor Society
- American Association of Medical Assistants
- Louisiana Medical Board of Medical Examiner
Timeline
PST Supervisor/Waived Testing Laboratory Directory
LabCorp, Incorporated
05.2017 - Current
Program Chair/Instructor
Blue Cliff College
01.2013 - 01.2019
Licensed and Certified Phlebotomist
Quest Diagnostics, Inc.
01.2005 - 01.2015
Certified Medical Assistant
Lakeside Children’s Clinic
01.2004 - 01.2005
Certified Medical Assistant and Phlebotomist
Medical Personnel Specialties (PRN)
01.2004 - 01.2005
Certified Medical Assistant
East Jefferson Community Health Center
01.2003 - 01.2004
Certificate - Medical Assistant
Bryman College
MBA - Business Administration And Management
Herzing University
Bachelor of Business - Business Administration/Health Service Administration
Strayer University
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