Frances Gomez
Arlington
Summary
Dynamic leader with a proven track record at Security Finance, excelling in operations management and relationship building. Skilled in training and mentoring. Adept at conflict resolution and decision-making, driving branch success. Knowledgeable in Operations with 6 years background as Territory Supervisor. . Demonstrate proficiency in strategic planning and relationship management.
Assigns tasks, trains employees, and implements company procedures. Communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
17
17
years of professional experience
Work History
Territory Supervisor
Security Finance
01.2018 - Current
- Organize impactful events and presentations.
- Implement effective time management techniques, allowing for efficient prioritization of tasks and responsibilities within the role.
- Assess territorial needs regularly; provide tailored recommendations based on needs.
- Ensure customer satisfaction by addressing concerns promptly and providing exceptional service.
- Coordinate communication efforts across multiple departments ensuring smooth implementation of projects within the assigned territory.
- Conduct regular performance evaluations for team members, offering constructive feedback and support for continued professional growth.
- Provide comprehensive training to new hires, ensuring they are equipped with the skills necessary to succeed in their roles.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency.
- Provide leadership, guidance and direction to team members, offering assistance with any need at any time.
- Maintain up-to-date knowledge of products and services offered to customers.
- Communicate customer feedback and complaints to team members to promote proper resolution.
- Train and coach team members on best practices for customer service and techniques.
Branch Manager
Security Finance
10.2009 - 01.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving customer issues promptly.
- Oversaw daily operations , ensuring timely execution of tasks.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with customers, securing long-term partnerships and driving revenue growth.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and policy procedures and updates.
- Developed a high-performing team.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Received Several Operational awards for lowest Slow file, Loan Volume , account gain and Profit.
- Advanced into SIT Program within 5 years of Management.
Assistant Manager
Security Finance
07.2008 - 10.2009
- Helped with day-to-day operations to meet performance, quality and objective expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Lamar High School
Arlington, TX06-2001
Skills
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- Safety protocols
- Coaching and mentoring
- Employee motivation
- Conflict resolution
- Operations management
- Public speaking
- Employee development
- Staff development
- Negotiation
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Team collaboration
- Self motivation
Languages
Spanish
Professional Working
Timeline
Territory Supervisor
Security Finance
01.2018 - Current
Branch Manager
Security Finance
10.2009 - 01.2018
Assistant Manager
Security Finance
07.2008 - 10.2009
High School Diploma -
Lamar High School
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