Frances Gonzalez
Hagerstown,MD
Summary
Accomplished administrative professional with a decade of experience in various leadership roles. Proven track record of excellence, underscored by prestigious awards. Recognized for exceptional communication, organizational acumen, and problem-solving abilities, consistently surpassing expectations. Committed to upholding the highest standards of professionalism and confidentiality.
Overview
15
15
years of professional experience
Work History
Certified Flatbed Trainer
Western Express
08.2022 - Current
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
Regional Property Manager/Executive
Bella Vista Property Solutions
01.2020 - 03.2022
- Oversaw Real Estate Portfolio of 8 Multi-family communities and over 100 residential homes.
- Negotiated all vendor contracts and presented to owners for approval.
- Directed multiple REHABS, and daily projects.
- Translated all legal documents into Spanish
- Analyzed financial forecasts, budget, and operational goals.
- Assessed reports on occupancy, delinquency, and make-readies generated by on-site staff.
- Successfully negotiated over 70 real estate buy out contracts within and/or under budget.
- Produced accurate office files, updated spreadsheets.
- Determined property requirements, planed for material equipment replacement and implemented quality control oversight.
- Identified and addressed potential safety issues and liability concerns.
- Handled all incoming and outgoing mail, email and faxes.
- Responded to escalated resident concerns and issues and monitored resolution.
Lease-up Leasing Agent
Greystar Management
08.2019 - 01.2020
- Won Best New Development San Francisco 2019 SFAA
- Created leasing system for quick record keeping, status updates, resulting in elevated move-in experience
- Created monthly flyers, organized resident event budgets, sent out property emails regarding upcoming events
- Created temporary parking system, resolved conflicts between tenants regarding mail, encroachments, and trash pick-up
- Drove business productivity by discovering and implementing opportunities for efficiency improvements
- Drove sales using innovative marketing tools
- Conducted Monthly Market SOP
- Scored 96% on hidden shopper
Leasing Professional
Greystar Management
11.2018 - 08.2019
- Conducted all tenant tours, answered question, redirected concerns, established high closing rate
- Verified income, assets, expenses, producing audit ready files
- Checked rental eligibility following On-site's verification process
- Effectively responded to prospects in timely manner
- Conducted weekly market surveys
- Delegated vendor needs
- Collected monthly rent
- Coordinated monthly event budget
- Managed tenant conflicts in most effective manner possible
- Conducted Annual/Move in/Move out Apartment inspections
- Monitored maintenance projects, notified appropriate individuals of project updates
- Managed approximately 50 incoming calls, emails, and faxes per day from customers
Team Leader
Sephora
05.2013 - 08.2016
- Mentor new sales associates to contribute to store’s positive culture
- Communicated clear expectation and goals to each team member
- Directed work of as many as 20 employees focused on 7 areas
- Handled all customer relations issues in gracious manner in accordance with company policies
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Maintained knowledge of current sales promotions, policies regarding payment exchanges, and security practices
Transportation Security Officer
Department Of Homeland Security
10.2008 - 06.2012
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated X-ray screening machines; tools to check people, containers, personal belongings.
- Identified potential security concerns and completed additional checks.
Updated daily documentation, logs and reports. - Delivered accurate verbal written reports to company personnel.
Education
CDL-A - Transportation
160 Driving Academy
Bethlehem, PA08.2022
C.A.M. Certification - Real Estate
Www.naahq.org
Online10.2019
Bachelor of Science - Marketing And Sales
Solano Community College
Fairfield, CA2015
Skills
- Executive Support
- Fluent in Spanish
- Project Management
- Property Management
- Calendar Management
- Database Management
- Contract Negotiation
- Team Building
- Marketing and Advertising
- Strong Multitasking Skills
- Strong Organization Skills
- Proficient in Google Docs
- Proficient in Excel
- Proficient in Outlook
Timeline
Certified Flatbed Trainer
Western Express
08.2022 - Current
Regional Property Manager/Executive
Bella Vista Property Solutions
01.2020 - 03.2022
Lease-up Leasing Agent
Greystar Management
08.2019 - 01.2020
Leasing Professional
Greystar Management
11.2018 - 08.2019
Team Leader
Sephora
05.2013 - 08.2016
Transportation Security Officer
Department Of Homeland Security
10.2008 - 06.2012
CDL-A - Transportation
160 Driving Academy
C.A.M. Certification - Real Estate
Www.naahq.org
Bachelor of Science - Marketing And Sales
Solano Community College
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