Frances Gonzalez
Hagerstown,MD
Summary
Accomplished administrative professional with a decade of experience in various leadership roles. Proven track record of excellence, underscored by prestigious awards. Recognized for exceptional communication, organizational acumen, and problem-solving abilities, consistently surpassing expectations. Committed to upholding the highest standards of professionalism and confidentiality.
Overview
15
15
years of professional experience
Work History
Certified Flatbed Trainer
Western Express
Bethlehem, PA
08.2022 - Current
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
Regional Property Manager/Executive
Bella Vista Property Solutions
San Francisco
01.2020 - 03.2022
- Oversaw Real Estate Portfolio of 8 Multi-family communities and over 100 residential homes.
- Negotiated all vendor contracts and presented to owners for approval.
- Directed multiple REHABS, and daily projects.
- Translated all legal documents into Spanish
- Analyzed financial forecasts, budget, and operational goals.
- Assessed reports on occupancy, delinquency, and make-readies generated by on-site staff.
- Successfully negotiated over 70 real estate buy out contracts within and/or under budget.
- Produced accurate office files, updated spreadsheets.
- Determined property requirements, planed for material equipment replacement and implemented quality control oversight.
- Identified and addressed potential safety issues and liability concerns.
- Handled all incoming and outgoing mail, email and faxes.
- Responded to escalated resident concerns and issues and monitored resolution.
Lease-up Leasing Agent
Greystar Management
San Francisco
08.2019 - 01.2020
- Won Best New Development San Francisco 2019 SFAA
- Created leasing system for quick record keeping, status updates, resulting in elevated move-in experience
- Created monthly flyers, organized resident event budgets, sent out property emails regarding upcoming events
- Created temporary parking system, resolved conflicts between tenants regarding mail, encroachments, and trash pick-up
- Drove business productivity by discovering and implementing opportunities for efficiency improvements
- Drove sales using innovative marketing tools
- Conducted Monthly Market SOP
- Scored 96% on hidden shopper
Leasing Professional
Greystar Management
San Francisco
11.2018 - 08.2019
- Conducted all tenant tours, answered question, redirected concerns, established high closing rate
- Verified income, assets, expenses, producing audit ready files
- Checked rental eligibility following On-site's verification process
- Effectively responded to prospects in timely manner
- Conducted weekly market surveys
- Delegated vendor needs
- Collected monthly rent
- Coordinated monthly event budget
- Managed tenant conflicts in most effective manner possible
- Conducted Annual/Move in/Move out Apartment inspections
- Monitored maintenance projects, notified appropriate individuals of project updates
- Managed approximately 50 incoming calls, emails, and faxes per day from customers
Team Leader
Sephora
Novato
05.2013 - 08.2016
- Mentor new sales associates to contribute to store’s positive culture
- Communicated clear expectation and goals to each team member
- Directed work of as many as 20 employees focused on 7 areas
- Handled all customer relations issues in gracious manner in accordance with company policies
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Maintained knowledge of current sales promotions, policies regarding payment exchanges, and security practices
Transportation Security Officer
Department Of Homeland Security
Orlando
10.2008 - 06.2012
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated X-ray screening machines; tools to check people, containers, personal belongings.
- Identified potential security concerns and completed additional checks.
Updated daily documentation, logs and reports. - Delivered accurate verbal written reports to company personnel.
Education
CDL-A - Transportation
160 Driving Academy
Bethlehem, PA08.2022
C.A.M. Certification - Real Estate
Www.naahq.org
Online10.2019
Bachelor of Science - Marketing And Sales
Solano Community College
Fairfield, CA2015
Skills
- Executive Support
- Fluent in Spanish
- Project Management
- Property Management
- Calendar Management
- Database Management
- Contract Negotiation
- Team Building
- Marketing and Advertising
- Strong Multitasking Skills
- Strong Organization Skills
- Proficient in Google Docs
- Proficient in Excel
- Proficient in Outlook
Timeline
Certified Flatbed Trainer
Western Express
08.2022 - Current
Regional Property Manager/Executive
Bella Vista Property Solutions
01.2020 - 03.2022
Lease-up Leasing Agent
Greystar Management
08.2019 - 01.2020
Leasing Professional
Greystar Management
11.2018 - 08.2019
Team Leader
Sephora
05.2013 - 08.2016
Transportation Security Officer
Department Of Homeland Security
10.2008 - 06.2012
CDL-A - Transportation
160 Driving Academy
C.A.M. Certification - Real Estate
Www.naahq.org
Bachelor of Science - Marketing And Sales
Solano Community College