Frances Harper
Darlington,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Field Inspector
National Risk Services Inc
09 2024 - Current
- Conduct residential and commercial property inspections to assess compliance with mortgage company standards and regulations
- Provide detailed reports to mortgage companies, highlighting key findings and recommendations for property improvements or corrective actions.
- Used hand tools and gauges to take measurements.
Call Center Agent
Connexus
10 2024 - 02 2025
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Customer Service Representative
Concentrix CVG Customer Management Group Inc
12 2021 - 10 2024
- Delivered exceptional customer service by efficiently handling inbound calls for a leading automobile company, ensuring high levels of customer satisfaction and retention
- Resolved customer inquiries and issues promptly, contributing to the seamless operation of the remote call center environment.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
CSA
Alorica Calling Center
01.2021 - 05.2021
- Provided exceptional customer service by effectively addressing inquiries and resolving issues for insurance clients through inbound calls
- Enhanced customer satisfaction by utilizing strong communication skills and maintaining a professional demeanor in a remote work environment.
Overnight Stock
Walmart
01.2016 - 01.2022
- Received and stocked inventory, ensuring efficient organization and accessibility of products
- Managed inventory and conducted audits to maintain accurate stock levels and reduce discrepancies.
Education
Associate - Science
Hertiage Institution
Oct.2011
Skills
- Customer Service
- Call Center Operations
- Attention to Detail
- Problem-Solving
- Communication
- Work from Home Agent
- Self Motivated
- Inspecting assets
- Documenting evidence
- Photography expertise
- Organization and Time Management
- Google Workspace
- Multitasking Abilities
Additional Information
My Aspen Grove ABC number SC295321034 IC01 expires on 08/07/2025.
Timeline
CSA
Alorica Calling Center
01.2021 - 05.2021
Overnight Stock
Walmart
01.2016 - 01.2022
Field Inspector
National Risk Services Inc
09 2024 - Current
Call Center Agent
Connexus
10 2024 - 02 2025
Customer Service Representative
Concentrix CVG Customer Management Group Inc
12 2021 - 10 2024
Associate - Science
Hertiage Institution
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