Frances Hartley
Honoka'a,HI
Summary
International Board Certified Lactation Consultant devoted to helping parents maximize abilities in breastfeeding. Calm and understanding with an in-depth knowledge of infant nutrition and biology. Accomplished at planning, organizing, and delivering lactation management services to inpatient and outpatient patients. Excellent active listening and communication skills.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Clinical Lactation Consultant Provider
Baby Live Advice
Calabasas, California
04.2026 - Current
- Supported families with lactation care and postpartum education in inpatient and outpatient settings.
- Coordinated referrals and managed follow-up appointments to streamline patient care.
- Guided new mothers on breastfeeding techniques and positions.
- Provided emotional support to families during lactation challenges.
- Developed educational materials for breastfeeding awareness and resources.
International Board Certified Lactation Consultant
Lehua Lactation
06.2021 - Current
- Delivered individualized outpatient care during and after hospital stay, addressing diverse lactation challenges. Support offered in the following areas: Prenatal education; Postpartum breastfeeding support; Positioning; Infant weight gain concerns; Infants with special needs; Lymphatic drainage/ breast massage; Painful latching/feeding; Supplementation methods and options; Mastitis; Clogged ducts; Infant reflux; Increasing milk supply; Inducing lactation; Weaning; Pumping/flange fitting; Returning to work/exclusively pumping.
- Educated clients on breastfeeding techniques and benefits.
- Provided personalized lactation support to new mothers in various settings.
- Facilitated group education sessions on breastfeeding and infant nutrition.
Certified Lactation Counselor
Franciscan Medical Clinic
04.2017 - 04.2020
- Provided lactation support for patients at the birthing unit at St Joseph and St Francis hospitals. Educated families on breastfeeding techniques, provided problem-solving support, and connected them with resources for successful first feeds. Collaborated with Franciscan to implement practices necessary for achieving baby-friendly hospital designation.
- Educated new parents on breastfeeding techniques and benefits.
- Provided one-on-one consultations for lactation concerns and challenges.
- Developed informational materials on breastfeeding for clinic distribution.
Lead Medical Case Manager
Lifelong
07.2011 - 06.2015
- Created service plans for clients living with HIV/AIDS, enhancing engagement and communication with care providers and support team, and delivering appropriate referrals.
- Leads a team to improve the quality of administrative function with regard to internal processes.
- Empowered clients to access medical care, insurance, and quality of life services, while maintaining accurate records for Department of Health reporting.
Residential Caregiver
Community House: Spring Manor
01.2011 - 01.2012
- Provided care for adults with severe mental illnesses in group home, administered medications, monitored treatment and management of chronic conditions, mediated conflicts and de-escalated crises.
- Resolved conflicts, coordinated staff efforts, maintained building security, and ensured safety and well-being of residents while organizing activities.
- Provided emergency assistance. Maintained case notes, incident reports, and medical records according to state standards.
Education
IBCLC certification -
Certified Healthcare Assistant Class A -
Richard Kovar, Department of Health
Seattle, WACertified HIV Prevention Education -
Certified Domestic Violence Advocate -
New Beginnings, Domestic Violence Shelter
Seattle, WABachelor of Arts - History And Spanish
University of Washington
Seattle, WA 08.2003 - 07.2008
Bachelor of Arts - History, Spanish Language and Literature
University of Washington
Seattle, WASkills
- Lactation education
- Breastfeeding strategies
- Infant feeding assessment
- Latch assessment
- Weight gain assessment
- Milk supply management
- Expressing milk techniques
- Blocked ducts treatment
- Mastitis prevention
- Engorgement relief
- Breastfeeding support
- Induced lactation
- Prenatal counseling
- Postpartum care
- Care planning
- Newborn care
- Breast anatomy
- Tongue tie evaluation
- Growth monitoring
- Lactation nutrition
- Breast pump assistance
- Special needs support
- Pain management techniques
- Healthcare collaboration
- Clinical documentation
- Direct counseling
- Bedside lactation
- Breast massage
- Emotional support
- Active listening
- Confidentiality practices
- Patient care
- Oral motor skills
- Feeding plans
- Adoptive breastfeeding
- Oral motor skills
- Confidentiality practices
- Patient care
Professional References
Available upon request.
Timeline
Clinical Lactation Consultant Provider
Baby Live Advice
04.2026 - Current
International Board Certified Lactation Consultant
Lehua Lactation
06.2021 - Current
Certified Lactation Counselor
Franciscan Medical Clinic
04.2017 - 04.2020
Lead Medical Case Manager
Lifelong
07.2011 - 06.2015
Residential Caregiver
Community House: Spring Manor
01.2011 - 01.2012
Bachelor of Arts - History And Spanish
University of Washington
08.2003 - 07.2008
IBCLC certification -
Certified Healthcare Assistant Class A -
Richard Kovar, Department of Health
Certified HIV Prevention Education -
Certified Domestic Violence Advocate -
New Beginnings, Domestic Violence Shelter
Bachelor of Arts - History, Spanish Language and Literature
University of Washington