Frances Hawkins
Louisville,KY
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed during my tenure at UPS. Successfully trained new technicians, fostering teamwork and collaboration while ensuring a safe work environment. Recognized for quick, effective repairs and a commitment to enhancing customer service through attention to detail.
Overview
37
37
years of professional experience
Work History
Retiree
UPS
Louisville, KY
07.2023 - Current
Focused on enhancing residential amenities.
Technician
United Parcel Service, UPS
Louisville, KY
10.1988 - 07.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Associates Of Computer Science - Computer And Information Sciences
Jefferson Community And Technical College
Louisville, KYAssociates Early Childhood Education -
Jefferson Community And Technical College
Louisville, KYAssociates Of Liberal Arts -
Jefferson Community And Technical College
Louisville, KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Retiree
UPS
07.2023 - Current
Technician
United Parcel Service, UPS
10.1988 - 07.2023
Associates Of Computer Science - Computer And Information Sciences
Jefferson Community And Technical College
Associates Early Childhood Education -
Jefferson Community And Technical College
Associates Of Liberal Arts -
Jefferson Community And Technical College