Frances Hernandez
Highly Productive Retail Manager
McKinney,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Consignment Center
03.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our offerings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Continuously assessed store layout to optimize product placement for enhanced visibility to customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Managed content distribution to social media platforms.
- Represented company and brand while responding to social media inquiries.
Delivery Driver
Amazon
01.2022 - 03.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in same condition as when they were initially picked up.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Retail Store Manager
Once Upon A Child Franchise
02.2020 - 01.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized brand visibility with consistent and engaging social media content.
- Maintained social media accounts.
Education
Cosmetology License - Cosmetology Education
Aveda Institute San Antonio
San Antonio, TX 05.2001 -
High School Diploma -
South San Antonio High School
San Antonio, TX 05.2001 -
Skills
Point of Sale systems
Meticulously detail-oriented
Relationship building
Strong multi-tasking
Time Management
Cash Handling Accuracy
Customer Service
Timeline
Sales Associate
Home Consignment Center
03.2024 - Current
Delivery Driver
Amazon
01.2022 - 03.2024
Retail Store Manager
Once Upon A Child Franchise
02.2020 - 01.2022
Cosmetology License - Cosmetology Education
Aveda Institute San Antonio
05.2001 -
High School Diploma -
South San Antonio High School
05.2001 -