Frances Herrera
Bloomington,Indiana
Summary
Hardworking and passionate team player who loves to interact with people, always dedicated to making the customers experience unforgettable. Dedicated to any job and it's challenges, always facing them with a positive attitude. Can handle fast-pace environments, has excellent problem-solving skills, and works well under pressure, all while following safety guidelines and regulations set in the workplace.
Overview
4
4
years of professional experience
Work History
Barista - Starbucks
Indiana Memorial Union Dining
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Banquet and Restaurant Server
Marriott Indianapolis North
10.2021 - Current
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Child Caregiver
Forest Glen Elementary School
08.2019 - 05.2021
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Bachelor of Science - Human Biology
Indiana University Bloomington
Bloomington, IN06.2025
High School Diploma -
Lawrence North High School
Indianapolis, IN06.2021
Skills
- Great Communication Skills
- Team Player
- Eager to Learn
- Patient and Hardworking
- Sales Expertise
- Excellent Memory
- POS System Operations
- Safe Food Handling Practices
Timeline
Barista - Starbucks
Indiana Memorial Union Dining
10.2022 - Current
Banquet and Restaurant Server
Marriott Indianapolis North
10.2021 - Current
Child Caregiver
Forest Glen Elementary School
08.2019 - 05.2021
Bachelor of Science - Human Biology
Indiana University Bloomington
High School Diploma -
Lawrence North High School
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