Frances Ibarra
North Hollywood,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Leasing & Management
08.2021 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Patient Service Representative
Chiropractic Office
01.2015 - 07.2021
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
Office Clerk
IHSS Provider/ Adult Public Services
03.2010 - 01.2015
- Edited and proofread documents for accuracy and completeness.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support, addressing routine, and special requirements.
Education
Associates - Medical Billing And Coding
UEI College Riverside, Ca
Riverside, CA12.2022
High School Diploma -
Lancaster High School
Lancaster, CA05.2006
Skills
- Bilingual( English/Spanish) speak fluently, read & write
- Certified Translator ( Spanish)
- Report Preparation
- Order and Refund Processing
- Electronic Billing- Medisoft Coding
- ( CPT, ICD-10-CM, HCPCS) Insurance verification of Medicare, Medical, PPO and HMO Insurances and worker's compensation
- Front office management computer knowledge: Microsoft office, Excel, Power Point, Outlook
- Appointment multi-scheduling
- Line phone system Ten-Key
- 60 WPM ( Typing)
- Knowledge of HIPPA
- CPR Certified
- Sales Reporting
- Process Improvement
- Interpersonal Relations
- Succession Planning
- Customer Service
Timeline
Assistant Manager
Leasing & Management
08.2021 - Current
Patient Service Representative
Chiropractic Office
01.2015 - 07.2021
Office Clerk
IHSS Provider/ Adult Public Services
03.2010 - 01.2015
Associates - Medical Billing And Coding
UEI College Riverside, Ca
High School Diploma -
Lancaster High School
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