Frances Iruegas
Dallas,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of DALLAS/GARLAND rental market for TAX CREDIT/CONVENTIONAL properties and impressive financial management skills. Expert user of ONESITE, YARDI, RENT CAFE, BLUE MOON, CELERI AND ENTRADA. Well-qualified LEASING CONSULTANT with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
LAKEVIEW POINTE AT WATERSIDE LIVING
03.2023 - 07.2024
- Delivered informative property appoxitmately 6 tours a day to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests in a timely manner and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Kept properties in compliance with local, state, and federal regulations.
Community Leasing Agent/Manager
Sterling Staffing THE AURORA/HART HOUSE APARTMENTS
07.2022 - 03.2023
- Started as leasing agent at The Aurora then The Hart House apartments, Marketing, posting money orders for rent, post all balance due notices and lease violations as well as taking work orders and assigning to maintenance staff, order supplies, communicated with vendors, schedule all work orders and emergencies needed on property and assist with renovations on apartments to be rented
- Take all information needed to screen, verify and process prospects, show apartments and complete all task needed to execute lease contract.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Private Home Health Aide
Self employed/ supervisor
04.2018 - 07.2022
- Care and help with all daily task from dressing to medication all Dr's appointments, medication refills, dressing, hygiene, cooking meals, and communication with faimly Dr and nurses
- Giving a daily report to all on mile stones and/or declining in health.
Medication Aide/CNA
Caruth Haven Court
04.2013 - 04.2019
- Check all reports from previous day on Residents at As sited living facility, Pass morning and noon medications to residents check vitals, check in all new medications and order and refills
- Help CNA's with dressing, lifting, feeding and housekeeping
- Communicate with CNA's, Dr., Faimly and Hospice/Nurse with and concerns
- Monitor meals and repot at shift change any and all concerns or suggestions on conditions or daily activity
- Communicate with family and show compassion and dignity to all my residents.
Leasing Agent/Assistant Manager
Kings Landing Apartments
07.2009 - 10.2013
- Marketing, posting money orders for rent, post all balance due notices and lease violations as well as taking work orders and assigning to maintenance staff, order supplies, communicated with vendors, schedule all work orders and emergencies needed on property and assist with renovations on apartments to be rented
- Take all information needed to screen, verify and process prospects, show apartments and complete all task needed to execute lease contract.
Education
Trade School in Medical Assisting -
PCI Health Training Center
Dallas, TX02.2006
12th Grade Education in General Studies -
Sunset High School
Dallas, TX06.1988
Skills
- Property Leasing
- Yardi
- Marketing
- Office Management
- Microsoft Outlook
- Blue Moon
- Customer Service
- Fair housing policies
- Lease Agreement
- Application processing
- Telephone and email etiquette
- Property Tours
- Unit inspection
- Clear Communication
- Lease Renewals
- Creative Problem-Solving
- Leasing Terms and Specifications
- Background Checks
- Market Trends
- Background Check Process
- Maintenance Requests
- TAX CREDIT
- HUD 811
- SECTION 8
Accomplishments
- Achieved TAX CREDIT by completing COMPLIANCE WEBINARS with accuracy and efficiency.
Languages
Spanish
Limited Working
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k matchTimeline
Leasing Consultant
LAKEVIEW POINTE AT WATERSIDE LIVING
03.2023 - 07.2024
Community Leasing Agent/Manager
Sterling Staffing THE AURORA/HART HOUSE APARTMENTS
07.2022 - 03.2023
Private Home Health Aide
Self employed/ supervisor
04.2018 - 07.2022
Medication Aide/CNA
Caruth Haven Court
04.2013 - 04.2019
Leasing Agent/Assistant Manager
Kings Landing Apartments
07.2009 - 10.2013
Trade School in Medical Assisting -
PCI Health Training Center
12th Grade Education in General Studies -
Sunset High School
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