Summary
Overview
Work History
Education
Skills
Timeline
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Frances Jackson

Frances Jackson

Houston,TX

Summary


Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

12
12
years of professional experience

Work History

Metro Lift Dispatcher

Metropolitan Transportation Authority
10.2020 - Current
  • Monitored real-time updates to ensure timely dispatch of vehicles.
  • Supported team members by maintaining accurate logs of dispatch activities.
  • Adapted quickly to changing priorities in a fast-paced work environment.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Communicated effectively with drivers to relay instructions and address concerns.
  • Utilized dispatch software to track vehicle locations and optimize routes.

Independent Insurance Agent

Barrette Financial Group
11.2018 - 10.2021
  • Developed tailored insurance solutions to meet client needs.
  • Conducted thorough policy reviews to ensure compliance and accuracy.
  • Educated clients on coverage options and benefits, enhancing customer satisfaction.
  • Assisted in processing claims, ensuring timely resolutions for clients.
  • Led initiatives to improve operational workflows, resulting in enhanced service delivery.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

DMU Conductor

Rio Grande Pacific Transit Group
09.2018 - 10.2021
  • Operated and monitored locomotives to ensure adherence to schedules and safety protocols.
  • Coordinated train movements with dispatchers to optimize efficiency and maintain service reliability.
  • Conducted pre-trip inspections of equipment to identify maintenance needs and ensure operational readiness.
  • Trained new conductors on safety procedures, operational standards, and customer service expectations.
  • Led incident response efforts by assessing situations quickly and executing appropriate safety measures.
  • Mentored junior conductors in best practices for passenger engagement and emergency evacuation procedures.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.

Dispatch Supervisor/School Bus Operator

Student Transportation of America, STA
06.2013 - 02.2020
  • Supervised daily dispatch operations, ensuring timely delivery and optimal route planning.
  • Trained staff on efficient use of dispatch software and communication tools.
  • Coordinated logistics with drivers to enhance workflow and minimize delays.
  • Implemented process improvements that increased operational efficiency and accuracy.
  • Led team meetings to communicate goals, address challenges, and foster collaboration.
  • Supervised team of 8 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.

Education

High School Diploma -

Caruthersville High School
Caruthersville, MO
05-1995

Skills

  • Customer service
  • Trapeze
  • Professionalism and ethics
  • Knowledge of ADA and FTA regulations
  • Word, Excell, Outlook

Timeline

Metro Lift Dispatcher

Metropolitan Transportation Authority
10.2020 - Current

Independent Insurance Agent

Barrette Financial Group
11.2018 - 10.2021

DMU Conductor

Rio Grande Pacific Transit Group
09.2018 - 10.2021

Dispatch Supervisor/School Bus Operator

Student Transportation of America, STA
06.2013 - 02.2020

High School Diploma -

Caruthersville High School

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