Frances James
Ankeny,IA
Summary
Customer experience representative recognized for high productivity and efficient task completion. Specializes in effective communication, problem-solving, and customer relationship management. Demonstrates strong empathy and adaptability, ensuring positive outcomes in customer interactions. Committed to enhancing customer satisfaction through quick issue resolution and insightful support.
Overview
4
4
years of professional experience
Work History
Customer Experience Representative
Molina Healthcare
Ankeny, IA
03.2023 - Current
- Assisted members with inquiries regarding healthcare services and benefits.
- Processed member requests and updated account information efficiently.
- Collaborated with teams to resolve complex customer issues effectively.
- Ensured customer satisfaction by responding to queries quickly and accurately.
- Demonstrated excellent problem solving skills when resolving complex customer issues.
Convenience Store Clerk
Hyvee Market Grill
Johnston, IA
09.2022 - 04.2023
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with team members to ensure smooth store operations daily.
- Trained new staff on store procedures and customer service standards.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Monitored product inventory levels to support completion of order requests and audits.
Care Coordinator
UnitedHealthcare
Johnston, IA
05.2022 - 03.2023
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Provided emotional support to members dealing with difficult health issues.
Education
Bachelor of Arts - Sociology
Simpson College
Indianola, IA12-2017
Skills
- Client service excellence
- Issue resolution strategies
- Conflict de-escalation
- Telephonic communication skills
- Effective time management
- Collaborative teamwork
Timeline
Customer Experience Representative
Molina Healthcare
03.2023 - Current
Convenience Store Clerk
Hyvee Market Grill
09.2022 - 04.2023
Care Coordinator
UnitedHealthcare
05.2022 - 03.2023
Bachelor of Arts - Sociology
Simpson College