Hi, I’m
Frances Jeffers
Dade City,FL
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
- Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Expert in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded educations.
Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
27
years of professional experience
Work History
Jeffers Homeschool
Homeschool Educator
09.1996 - Current
Job overview
- Adapted teaching methods and lesson plans to changing student needs.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
Shipt
Personal Shopper
03.2020 - 02.2021
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
Spark
Walmart Delivery
02.2020 - 02.2021
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
Instacart
Instacart Shopper
02.2020 - 01.2021
Job overview
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Provided product advice to customers to help select most suitable items for individual needs.
Reimers Health Food Store
Customer Service Associate
01.2014 - 11.2016
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Answered queries and concerns and assisted customers with product selections.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Scanned, recorded and verified received inventory during regular shipments.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Gloucester Catholic HighschoolGloucester City, New Jersey
High School Diploma
06.1991
University Overview
- Relevant Coursework Clerical & Administrative.
- Professional Development: Secretarial skills training
- Typing
- Dictation
- Receptionist
- Customer service training.
- Extracurricular Activities: Junior Soccer Manager/record keeper.
Skills
- Teaching and Tutoring
- Public Libraries
- Nutrition Basics
- People Skills
- Academic Advisement
- Different Learning Styles
- Field Trip Coordination
- Core Curriculum and Standards
- Technology Integration
- Critical and Creative Thinking
- Select Curricula
- Update Records
Accomplishments
- Successfully raising 9 children while running the inner workings of the home.
- Handling all finances
- Health insurance needs from disputes with claims, record keeping, and scheduling.
Timeline
Personal Shopper
Shipt
03.2020 - 02.2021
Walmart Delivery
Spark
02.2020 - 02.2021
Instacart Shopper
Instacart
02.2020 - 01.2021
Customer Service Associate
Reimers Health Food Store
01.2014 - 11.2016
Homeschool Educator
Jeffers Homeschool
09.1996 - Current
Gloucester Catholic Highschool
High School Diploma
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