Frances Kanneh
GRAND FORKS,United States
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Office Support Specialist
Polk County Social Services
Crookston, MN
10.2023 - Current
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
- Provided customer service in person, via email, telephone, or other communication methods.
- Monitored incoming emails and responded accordingly within established timeframe limits.
- Managed office operations such as ordering supplies and managing vendor relationships.
Hair Salon Receptionist
Avant Hair Studio
Grand Forks, ND
08.2023 - Current
- Greeted customers and handled their inquiries in a professional manner.
- Provided information regarding services, prices, and appointment scheduling.
- Maintained the reception area clean and organized.
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
- Processed payments for services rendered using cash register system.
- Handled customer complaints in a timely and efficient manner.
- Scheduled appointments using an online booking system.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
Eligibility Worker
Polk County Social Services
Crookston, MN
09.2021 - 10.2023
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Processed benefits applications and documents for food stamps and medical assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Assessed clients' eligibility for public assistance programs and services.
- Maintained accurate records of client interactions and program activities.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
Office Support Specialist
Polk County Social Services
Crookston, MN
08.2020 - 09.2021
- Performed data entry tasks into various databases accurately with attention to detail.
- Managed office operations such as ordering supplies and managing vendor relationships.
- Coordinated activities and ordered supplies to keep office properly maintained.
- Responded to service and informational inquiries, culling knowledge of technical procedures and organizational policies to dictate optimal course of action.
Education
Certificate - Paralegal Studies
University of North Dakota
Grand Forks, ND03-2024
Bachelor of Science - Political Science
University of Jamestown
Jamestown, ND05.2016
Skills
- Programs Understanding and Advisement
- Database Research
- Exceptional Writer
- MS Office Proficient
- Recordkeeping Skills
- Interview Techniques
- Client Support
- Research Abilities
- Report Preparation
- Legal Research
- Crisis Management
- Policy Analysis
Timeline
Office Support Specialist
Polk County Social Services
10.2023 - Current
Hair Salon Receptionist
Avant Hair Studio
08.2023 - Current
Eligibility Worker
Polk County Social Services
09.2021 - 10.2023
Office Support Specialist
Polk County Social Services
08.2020 - 09.2021
Certificate - Paralegal Studies
University of North Dakota
Bachelor of Science - Political Science
University of Jamestown
Similar Profiles
Jamie PlanteJamie Plante
Child Support Officer at Polk County Social ServicesChild Support Officer at Polk County Social Services
Amber MixAmber Mix
Family Eligibility Worker at Polk County Social ServicesFamily Eligibility Worker at Polk County Social Services
Mary OlsonMary Olson
Public Bathroom Cleaning Pennington County Fair at Pennington County Fair BoardPublic Bathroom Cleaning Pennington County Fair at Pennington County Fair Board
Seth SteinSeth Stein
Registered Nurse at Altru HospitalRegistered Nurse at Altru Hospital
Peggy DunniganPeggy Dunnigan
Nurse Manager at Edgewood HealthcareNurse Manager at Edgewood Healthcare