FRANCES LANGUM
Springfield,IL
Summary
Detail-oriented executive-level staff assistant with extensive experience supporting senior executives in large corporate environments. Organized manager of administrative functions, event coordination and research for key projects. Gifted writer and editor of correspondence and promotional material.
Overview
16
16
years of professional experience
Work History
Associate Editor Part-Time
Amacom Corporation
08.2007 - Current
- Prepared, rewrote, and edited nine editorial pieces daily to improve readability and impact.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Reviewed articles written by site owner for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Checked reference sources to verify dates, facts, and statistics.
- Posted and promoted articles on social media platforms to engage target audience.
- Set layouts, selected photos, and clipped videos for stories to boost readership.
- Selected and edited photos and videos for use in diverse projects.
- Devised attention-grabbing headlines and summaries to increase clicks and engagement.
- Assigned stories, led content development meetings, and reviewed completed stories to guide execution of concepts and tone.
- Managed team of writers and junior editors to deliver accurate and engaging content.
IT Helpdesk
The Christian Science Monitor
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
Executive Secretary to the Editor in Chief
The Christian Science Monitor
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Customer Service
The Christian Science Monitor
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Education
Bachelor of Arts - History
Brandeis University
Waltham MAMaster of Arts - Theological Studies
Harvard University Divinity School
Cambridge, MAMaster of Science - Education
University of Alabama, Birmingham
Birmingham AL Skills
- All Microsoft and Google Workspace Products
- Database Maintenance
- Typing: 57 wpm with 97% accuracy
- Outstanding Written and Telephone Customer Communication Skills
- Data Processing
- Reports and Financial Statements
- Correspondence and Memos
- Employee Training
- Senior Leadership Support
- Clear Public Speaking Skills
- Editing
- Spreadsheet Creation
- Travel Planning
- Meeting Support
- Event Coordination
- Office Supplies and Inventory
- Business Correspondence
- Microsoft Office
Affiliations
Laurel United Methodist Church
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams
Timeline
Associate Editor Part-Time
Amacom Corporation
08.2007 - Current
IT Helpdesk
The Christian Science Monitor
Executive Secretary to the Editor in Chief
The Christian Science Monitor
Customer Service
The Christian Science Monitor
Bachelor of Arts - History
Brandeis University
Master of Arts - Theological Studies
Harvard University Divinity School
Master of Science - Education
University of Alabama, Birmingham
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