Frances Lee
Thornton,CO
Summary
Results-oriented professional with a versatile background in customer-focused roles. Known for strong organizational skills and attention to detail, consistently delivering high-quality outcomes in fast-paced environments. Eager to contribute to team success by enhancing service efficiency and customer satisfaction. Proficient team player with a focus on workflow optimization and multitasking.
Overview
17
17
years of professional experience
Work History
School Photographer
Lifetouch Portraits
Arvada, CO
01.2024 - 11.2025
- Captured high-quality student portraits utilizing professional photography equipment and techniques.
- Coordinated with school staff to schedule photo sessions and manage logistics effectively.
- Edited and retouched images to ensure optimal quality and consistency for final prints.
- Mentored junior photographers in best practices, enhancing team performance and skill development.
- Analyzed feedback from photo sessions to refine techniques and improve overall service delivery.
- Developed rapport with students, staff, and parents by maintaining a friendly and approachable demeanor throughout the photography process.
- Collaborated closely with school administrators to ensure seamless integration of photo sessions into the daily schedule.
- Maintained accurate records of photo sessions, including dates, locations, number of students photographed, and sales figures for internal reporting purposes.
- Managed on-site printing services to deliver immediate access to high-quality photos for purchase at school events.
- Maintained regular communication with schools before and after photo sessions, ensuring all necessary details were addressed for successful outcomes.
- Attended conferences and workshops to stay current with industry developments and continuously expand knowledge in school photography techniques.
- Provided excellent customer service experiences that resulted in recurring contracts with numerous schools within the district over several years.
- Organized digital files effectively for easy access, retrieval, and editing of images as needed.
- Enhanced student comfort during photo sessions by creating a relaxed atmosphere and providing clear instructions.
- Captured high-quality school portraits by utilizing professional photography equipment and lighting techniques.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Pharmacy Technician
Ward Road Pharmacy
Arvada, CO
08.2021 - 01.2024
- Managed medication inventory, ensuring compliance with safety regulations and minimizing stock discrepancies.
- Prepared and dispensed prescriptions accurately, enhancing patient care and satisfaction.
- Collaborated with pharmacists to optimize workflow efficiency and reduce wait times for customers.
- Implemented process improvements that streamlined operations and enhanced service delivery.
- Assisted in maintaining accurate patient records, contributing to effective medication management practices.
- Monitored prescription refills, ensuring timely notifications to patients for seamless service continuity.
- Engaged with customers to provide counseling on medications, promoting adherence and health awareness.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Call Center Sales Representative
Allied Global Services
Thornton, CO
05.2019 - 10.2020
- Exceeded sales targets through effective communication and product knowledge.
- Developed strong customer relationships to drive repeat business and referrals.
- Utilized CRM software to manage customer interactions and sales pipeline efficiently.
- Trained new employees on sales techniques and company protocols to enhance team performance.
- Resolved complex customer inquiries, ensuring high levels of satisfaction and loyalty.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Rural Mail Carrier
USPS
Brighton, CO
07.2018 - 05.2019
- Delivered mail efficiently to rural routes, ensuring timely service and customer satisfaction.
- Managed daily route logistics, optimizing delivery paths for improved efficiency.
- Maintained accurate records of deliveries and pickups using USPS tracking systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled accurate cash payments for postage and incurred fees.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Administrative Assistant
Ritz Enterprises LLC.
Erie, CO
05.2015 - 06.2018
- Coordinated daily office operations, enhancing workflow efficiency and team collaboration.
- Managed scheduling and calendar management to optimize executive time and resources.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Streamlined communication between departments, facilitating project updates and information sharing.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Assisted in planning company events, coordinating logistics to ensure successful execution and engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Order Entry Technician
Omnicare Long Term Care Pharmacy
Golden, CO
05.2009 - 05.2015
- Processed and entered medication orders with high accuracy to ensure timely delivery.
- Collaborated with pharmacists to verify prescription details and resolve discrepancies.
- Maintained inventory records using pharmacy management software for efficient order fulfillment.
- Conducted regular audits of order entries to uphold quality assurance standards.
- Coordinated with supply chain teams to manage stock levels and prevent shortages effectively.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Collaborated with shipping and logistics teams to ensure timely delivery of customer orders, addressing any potential delays or challenges proactively.
- Promoted a positive work environment by cultivating strong relationships with team members and embracing a collaborative approach to problem solving.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Education
Pharmacy Technician Certified - Pharmacy Technician
Front Range Community College
Westminster, CO05-2009
Skills
- Team collaboration
- Customer service and satisfaction
- Problem-solving skills
- Workflow optimization
- Answering customer questions
- Multitasking and prioritizing
- Patience and empathy
Timeline
School Photographer
Lifetouch Portraits
01.2024 - 11.2025
Pharmacy Technician
Ward Road Pharmacy
08.2021 - 01.2024
Call Center Sales Representative
Allied Global Services
05.2019 - 10.2020
Rural Mail Carrier
USPS
07.2018 - 05.2019
Administrative Assistant
Ritz Enterprises LLC.
05.2015 - 06.2018
Order Entry Technician
Omnicare Long Term Care Pharmacy
05.2009 - 05.2015
Pharmacy Technician Certified - Pharmacy Technician
Front Range Community College