Frances Lenyoun
Columbus,OH
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
J & Y Enterprise
09.2016 - 08.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Warehouse Worker
Saddle Creek Logistics
04.2021 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50+ pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Organizer
Salvation Army Thrift Store
03.2017 - 07.2018
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Developed marketing and promotional strategies to increase event attendance.
Cashier
Wendys Restaurant
08.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
RCCC
Kannapolis, NC07.2015
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Decision-making skill
- Dependable and reliable
- Store maintenance
- Coaching and Mentoring
- Decision-Making
- Friendly and Positive
Timeline
Warehouse Worker
Saddle Creek Logistics
04.2021 - 05.2023
Organizer
Salvation Army Thrift Store
03.2017 - 07.2018
Retail Store Manager
J & Y Enterprise
09.2016 - 08.2023
Cashier
Wendys Restaurant
08.2015 - 12.2016
High School Diploma -
RCCC
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