Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Frances Leyba

Lovington,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-oriented store manager with over 15 years of experience in retail operations. Expertise in managing inventory levels, resolving customer issues, and implementing promotional strategies. Dedicated to fostering a motivated team to achieve business objectives and improve customer satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Texas Petroleum Group/Shell
Houston, Texas
05.2024 - 06.2025
  • Assisted daily operations in a busy retail environment.
  • Managed inventory levels and organized stock for easy access.
  • Handled customer inquiries and resolved issues promptly and effectively.
  • Maintained cleanliness and organization of the sales floor consistently.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Maintained a safe working environment by enforcing safety regulations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Retail Store Manager

Brewer Oil Co/ Texas Petroleum Group
Artesia, NM
07.2009 - 05.2024
  • Managed inventory levels and ordered supplies as needed.
  • Trained and mentored staff on customer service best practices.
  • Implemented promotional strategies to enhance product visibility.
  • Conducted regular staff meetings to discuss performance and goals.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Coordinated visual merchandising to attract customers effectively.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Supervised daily operations to ensure efficient store functioning.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Organized new stock for floor placement.
  • Ensured all safety protocols were followed at all times by staff members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Executed merchandising strategies to support store sales growth.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Developed and maintained store policies and procedures.
  • Performed regular audits to ensure compliance with company standards.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.

Education

Some College (No Degree) - Office Tech

New Mexico Junior College
Hobbs, NM

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Cash handling
  • Promotional strategy
  • Team leadership
  • Vendor relations
  • Effective communication
  • Attention to detail
  • Time management
  • Customer service management
  • POS systems
  • Inventory counting
  • Customer experience
  • Transaction processing
  • Display setup
  • Hiring and training
  • Inventory control

Languages

English
Professional
Spanish
Limited

Accomplishments

Received circle of success several times for keeping inventory shrinkage under 1% and labor control and no penalties.

References

References available upon request.

Timeline

Assistant Store Manager

Texas Petroleum Group/Shell
05.2024 - 06.2025

Retail Store Manager

Brewer Oil Co/ Texas Petroleum Group
07.2009 - 05.2024

Some College (No Degree) - Office Tech

New Mexico Junior College

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