Frances Loussararian-Ramirez
MORENO VALLEY
Summary
Dynamic professional with a proven track record in residential real estate at Nation Realty Group, showcasing expertise in property valuation and exceptional customer service. Leveraged buyer representation and multilingual skills to enhance client satisfaction and streamline the home buying process. Excelled in building strong relationships, leading to significant repeat business and positive feedback.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Residental Realtor
Nation Realty Group
01.2021 - Current
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Customer Support Specialist
Bank of America
03.2011 - 07.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers phone ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Office Manager
Metro Valuation Appraisals
03.1996 - 09.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Realtor License - Real Estate Law & Regulations
Lumbleau Real Estate School
Anaheim, CA04-1988
Skills
- Listing presentation
- Buyer representation
- Property management
- Property valuation
- Open house hosting
- Document preparation
- Appointment coordination
- Multilingual skills
Affiliations
- Veterans of Foreign Wars
- American Legion
- Fraterna Order of Eagles
Certification
Realtor
- Real Estate Salesperson License -California Real Estate Commission.
Timeline
Residental Realtor
Nation Realty Group
01.2021 - Current
Customer Support Specialist
Bank of America
03.2011 - 07.2021
Office Manager
Metro Valuation Appraisals
03.1996 - 09.2005
Realtor License - Real Estate Law & Regulations
Lumbleau Real Estate School
Similar Profiles
Margaret Kirabo NamaleMargaret Kirabo Namale
Business Executive at Nation Media Group Uganda (NMG) (Monitor Publications Limited, NTV, SPARK TV, KFM, Dembe FM, The East African, Ennyanda & Nation Courier Uganda )Business Executive at Nation Media Group Uganda (NMG) (Monitor Publications Limited, NTV, SPARK TV, KFM, Dembe FM, The East African, Ennyanda & Nation Courier Uganda )
Deborah DouglinDeborah Douglin
Real Estate Professional at Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty GroupReal Estate Professional at Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty Group
Kevin Cruz ContrerasKevin Cruz Contreras
Real Estate Agent at Realty One Group/EXP RealtyReal Estate Agent at Realty One Group/EXP Realty
Mariely HernandezMariely Hernandez
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants
Camila AlvaradoCamila Alvarado
Retail Sales Associate Manager Tech at Metro by T-MobileRetail Sales Associate Manager Tech at Metro by T-Mobile