Frances Mcborough

• Performed patient simulations and treatment planning using 3D-CRT, IMRT, and VMAT techniques.
• Assisted in the delivery of radiation treatments to patients with cancerous tumors.
• Evaluated and monitored patient's responses to radiation therapy treatments.
• Provided support to Radiation Therapists during procedures such as CT scans, MRI scans, and PET scans.
• Maintained accurate records of all treatments administered to patients.
• Communicated effectively with other healthcare professionals regarding patient care plans.
• Assisted in the development of new protocols for radiation treatments and safety standards.
• Observed radiation therapists while performing radiotherapy procedures on patients.
• Conducted research related to advancements in radiation therapy techniques and technologies.
• Collaborated with medical physicists to ensure accuracy of dosimetry calculations.
• Scheduled appointments for patients undergoing radiation therapy treatments.
• Instructed patients on proper use of immobilization devices and shielding materials during treatment sessions.
• Participated in quality assurance activities by checking equipment calibrations and making necessary adjustments.
• Reviewed patient charts prior to each treatment session to ensure accuracy of information provided by physicians.
• Assisted in the operation of linear accelerators including setting up beam parameters according to prescribed doses.
• Ensured that all safety measures were followed when administering radiation therapies.
• Provided emotional support for patients undergoing difficult courses of treatment.
• Developed an understanding of various types of cancer and how they are treated with radiation therapy.
• Monitored patients throughout treatment to proactively identify issues or adverse reactions and provide rapid response in emergent situations.
• Adhered to all best practices and protocols regarding radiation protection to protect patients and staff.
• Prepared patients for treatments in accordance with prescription and care plan data, answered questions and adjusted positions to promote comfort with processes.

First clinical Rotation Site- Novi Ascension

Duration of clinical rotation experience May 01-2023- June 27th 2023

2nd Clinical Rotation Site- Southfield Ascension

Duration of clinical rotation experience June 28th 2023-August 18th 2023

3rd Rotation site Michigan Medicine

Duration of clinical rotation experience August 28th 2013- December 5th 2023

4th clinical Rotation Site Corewell

Duration of clinical rotation experience January 22nd 2024-April 19th 2024

• Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
• Analyzed potential areas of risk and developed strategies to mitigate such risks.
• Conducted research on laws, regulations, and industry trends related to the organization's operations.
• Developed training materials for personnel regarding compliance standards and procedures.
• Provided guidance on legal issues related to products or services offered by the company.
• Coordinated with internal stakeholders to ensure adherence to relevant rules and regulations.
• Assisted in drafting contracts and agreements in accordance with applicable laws and regulations.
• Investigated any suspected violations of the organization's compliance policies.
• Drafted reports outlining findings from investigations into non-compliance incidents.
• Monitored changes in legislation that could affect the organization's operations.

• Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
• Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
• Negotiated repayment arrangements with customers to ensure timely payments were made.
• Researched account discrepancies and identified areas of improvement in the collections process.
• Prepared monthly reports on collection activities, aging status and performance metrics.
• Conducted skip tracing activities to locate customers who had not responded to collections efforts.
• Reviewed customer account information and updated records as needed.
• Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
• Verified accuracy of customer information prior to initiating contact for collections.
• Ensured compliance with applicable laws related to debt collection practices.
• Adhered to established policies regarding debt collection processes and procedures.
• Developed relationships with customers to encourage resolution of overdue accounts.
• Provided excellent customer service while collecting past due amounts from customers.
• Maintained detailed records of all collection activity including calls, emails, letters and payments received.
• Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.

• Developed and implemented a successful lead generation process.
• Created and monitored effective campaigns to generate new leads.
• Managed and maintained an up-to-date database of potential customers.
• Analyzed customer data to identify trends, needs, and opportunities for improvement.
• Tracked key metrics such as cost per lead, conversion rate.
• Identified target audiences and developed strategies to reach them.
• Collaborated with marketing teams to create content that resonates with leads.
• Conducted research to understand the market landscape and competition.
• Provided guidance on best practices for lead management processes.
• Assisted sales team in prioritizing leads based on their potential value.
• Evaluated effectiveness of existing lead acquisition channels.
• Established relationships with industry influencers to increase brand awareness.
• Organized webinars, seminars, conferences. to promote products and services.

• Performed daily operational tasks such as balancing cash drawers and reconciling transactions.
• Monitored teller staff to ensure accuracy in customer service and compliance with bank policies and procedures.
• Trained new tellers on banking operations, customer service practices, and security protocols.
• Ensured that all teller staff maintained compliance with applicable regulations and laws.
• Conducted regular performance reviews of tellers to identify areas for improvement.
• Resolved customer complaints in a timely manner, escalating issues when necessary.
• Collaborated with other departments to improve processes and ensure efficient operations.
• Developed strategies to increase branch sales activities by coaching tellers on cross-selling techniques.
• Assisted customers with various banking inquiries including account balances, deposits, withdrawals, transfers, loan payments.

• Welcome and answer questions from customers regarding goods or services sold.
• Maintain a clean and organized storefront that aligns with the company's image.
• Monitor store displays and keep all areas well-stocked.
• Make managers aware of items that have sold out, or need ordering.
• Handle the monetary transaction of customers making purchases.
• Assist in the stocking and organizing of the stockroom.
• Assist customers in the fitting rooms by bringing additional clothing options or multiple sizes.
• Properly process returns and coupons aligning with the company's stated policy and procedures.
• Ability to multitask and balance the needs of several customers at once.
• A detailed understanding of products or services sold and the ability to correctly answer customer questions.
• Ability to work in a group and contribute to a smoothly flowing experience for all customers.
• Friendly and approachable demeanor.
• Punctuality and accountability when arriving to work and closing out cash registers nightly.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.

• Ensure Outstanding customer service.
• Maintains a friendly, cheerful and courteous demeanor all the times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach.
• And counsel the front desk team members to ensure a quality operation.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.
• To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.