FRANCES MENDEZ
Pembroke Pines,FL
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager
TSU
Doral, FL
01.2019 - Current
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Educated operations team on best practices, company policies and service excellence standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Coordinated with General Manager in different operational issues and promotional activities.
- Generated operational reports for management on monthly schedule.
- Assisted to establish and administer annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Evaluated current operational strategies and recommend improvements.
- Supervised operations team to support operational excellence and excellent customer service.
Fleet Manager / Logistics Coordinator
Boeing
Greely, AK
10.2016 - 12.2018
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed multiple projects simultaneously using organizational and Completed data entry, tracked resumes and maintained the applicant tracking system.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Coached new employees on administrative procedures, company policies and performance standards.
- Wrote professional memorandum, letters and marketing copy.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Organized incoming and outgoing file movements in efficient and accurate manner.
- Organized all new hire, security and temporary paperwork.
- Composed and drafted all outgoing correspondence and reports for managers.
- Managed daily office operations, including client account, supply, inventory and records management.
- Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Input all documents into the records management system.
- Greeted customers and visitors in-person and via telephone calls.
Human Resources Assistant /
US Army Reserves
Anchorage, AK
01.2012 - 12.2017
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Led a comprehensive safety training for 180 soldiers.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
- Assisted senior administrative professionals with daily work tasks.
- Managed daily office operations, including client account, supply, inventory and records management.
- Coordinated travel accommodations for soldiers, including vouchers, agendas, and transportation.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
Medical Records Clerk / Family Medical Clinic
Delta Junction
, AK
01.2013 - 12.2015
- Received and routed medical records.
- Interacted and communicated easily with department personnel and public.
- Input data into computer programs and filing systems.
- Processed patient admission and discharge documentation.
- Responded to materials requests and retrieved necessary information.
- Prepared mailings of information and documentation.
- Obtained patient releases for dissemination of information.
- Managed system conversion and maintained minimal downtime during updates.
- Reviewed charts and flag incomplete or inaccurate information.
- Received and processed medical records requests.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Created new physical and computer-based files.
Education
BBA - Business Management
National University College
2020
Associate of Science - Medical Assistant / Billing & Coding
Florida Technical College
2017
Skills
- Policy Development and Enforcement
- Customer Service Management
- Performance Assessment
- Employee Motivation
- Training Management
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Business Leadership
- Team Leadership
- Administrative Management
- Presentation Development and Delivery
Additional Information
- Fully Bilingual
Timeline
Assistant Operations Manager
TSU
01.2019 - Current
Fleet Manager / Logistics Coordinator
Boeing
10.2016 - 12.2018
Medical Records Clerk / Family Medical Clinic
Delta Junction
01.2013 - 12.2015
Human Resources Assistant /
US Army Reserves
01.2012 - 12.2017
BBA - Business Management
National University College
Associate of Science - Medical Assistant / Billing & Coding
Florida Technical College
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