Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances Miller

Spring Hill,FL

Summary

Human Resources professional with demonstrated success establishing and optimizing structures for benefits, compensation and employee engagement. Talent in evaluating current strategies and making proactive improvements to capitalize on changing conditions and retain top talent. Values workforce development as overall corporate success strategy.

Overview

5
5
years of professional experience

Work History

SR. HR Business Partner ( 6 Sites)

Amazon
Tampa, FL
03.2020 - Current
  • Re-launched onboarding program for over 280 sites with an 87% adoption rate (25,000 associates impacted).
  • Worked with Sr. Operational Leader to increase morale, engagement, and performance in the Region. The Region saw over 90% improvement in the North America stations rankings and about a 25% increase in productivity. Stations saw 60% turnover in leadership in Q1-Q3 and still improved to the top 10 building ranking in North America.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Collaborated with leadership to assess and improve policies across board.
  • Promoted and enabled necessary changes to align operations with strategic plans.


Human Resources Business Partner

Amazon
Tampa , FL
05.2018 - 03.2020
  • Developed and delivered special events for company employees.
  • Collaborated with leadership to assess and improve policies across board.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Instructed senior leaders on appropriate employee corrective steps.

HUMAN RESOURCES ASSISTANT

Amazon
Ruskin , FL
08.2017 - 05.2018
  • Provide full cycle Human Resources support for 3000+ Associates and 100+ Leaders at an Amazon Robotics Fulfillment Center.
  • Implemented, and trained the HR team on the unemployment process, which allowed the site to meet network standards by providing documentation of terminations to the Department of Labor.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.

Education

Master of Science - Human Resources Management

UCF
Orlando Florida
05.2017

Master of Science - Psychology

UCF
Orlando Florida
05.2014

Skills

  • HR Strategy
  • Compensation and Benefits Administration
  • Improving Employee Engagement
  • Training Needs Analysis
  • Organizational Systems
  • Coaching Leadership
  • Building Morale
  • HR Support
  • Unemployment Claims
  • Employee Guidance
  • Integrating Policies
  • Morale Improvements

Timeline

SR. HR Business Partner ( 6 Sites)

Amazon
03.2020 - Current

Human Resources Business Partner

Amazon
05.2018 - 03.2020

HUMAN RESOURCES ASSISTANT

Amazon
08.2017 - 05.2018

Master of Science - Human Resources Management

UCF

Master of Science - Psychology

UCF

Similar Profiles

CREATE PROFILE
Frances Miller