Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frances Mines

Richmond,VA

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

JenCare Senior Medical Center
03.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Behavioral Health Technician

Behavioral Health Center
06.2018 - 07.2019
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Taught clients how to complete basic household chores and prepare food.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Maintained patient records, documenting changes in patient condition.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Provided therapeutic activities to assist with patient development.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Assessed patient progress and reported changes to supervising physician.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Assisted in development of therapeutic activities for patients.

Behavioral Technician

Magellan Health Services
09.2017 - 06.2018
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Provided therapeutic activities to assist with patient development.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Assessed patient progress and reported changes to supervising physician.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Counseled and mentored clients on substance use and life choices.
  • Organized recreational activities to assist in patient recovery.

Education

Associate of Science -

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2018

Diploma - Medical Office Administration

Fortis College - Norfolk
Norfolk, VA
05.2013

Skills

  • Proper Labeling Procedures
  • Medicare and Medicaid Processes
  • Advanced Math Skills
  • Labeling Prescriptions
  • FDA Drug Safety Guidelines
  • Pharmacy Records Management
  • Quality Assurance and Control
  • Patient Education
  • Manual and Automated Medication Dispensing
  • Patient Confidentiality
  • Preparing Bubble Packs
  • Stocking Shelves
  • Problem-Solving Skills
  • Pharmaceutical Sales and Services
  • Updating Medication Histories
  • Team Collaboration
  • Ordering and Stocking Medications
  • Assisting Pharmacists
  • Drug Storage Procedures
  • Time Management
  • Receiving Incoming Supplies
  • Preparing Bulk Medications
  • Equipment Cleaning and Maintenance
  • Cash Register Operation
  • Laboratory Operations
  • Medication Therapy Management
  • FDA and HIPAA Compliance
  • New Hire Onboarding
  • Secure Storage of Medications
  • Answering Customer Questions
  • Judgment and Decision-Making
  • Aseptic Techniques
  • Drug Formulation
  • Insurance Claim Processing Software
  • Microsoft Office
  • Reading Comprehension
  • Payment Processing
  • Microsoft Outlook
  • Microsoft Excel
  • Typing Medication Labels
  • Resolving Customer Issues
  • Active Listening
  • Records Preparation
  • Critical Thinking
  • Staff Development
  • Supporting Pharmacy Operations
  • Attendance Oversight
  • Social Perceptiveness
  • Prescription Pricing
  • Complex Problem-Solving

Certification

  • CPhT - Certified Pharmacy Technician
  • CMT - Certified Medication Technician

Timeline

Pharmacy Technician

JenCare Senior Medical Center
03.2019 - Current

Behavioral Health Technician

Behavioral Health Center
06.2018 - 07.2019

Behavioral Technician

Magellan Health Services
09.2017 - 06.2018

Associate of Science -

Ultimate Medical Academy - Clearwater

Diploma - Medical Office Administration

Fortis College - Norfolk

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Frances Mines