FRANCES MOORE
Zephyrhills,FL
Overview
31
31
years of professional experience
Work History
Security Officer III
MOFFITT CANCER CENTER
Tampa, FL
07.2023 - Current
- Interacts with visitors, employees and vendors in a professional manner.
- Direct visitors, patients and vendors to the areas within and offsite necessary.
- Provide employees and visitors with proper company-issued identification, maximizing security.
- Patrol premises regularly to maintain order and establish security presence.
- Enforce safety regulations, policies and procedures to ensure a safe environment.
- Monitor and review surveillance cameras.
- Conducts and prepares detailed reports of incidents and investigations.
- Maintain daily logs of patrols and activity occurring on the premises.
- Maintain and securely retain series of keys, controlling access to locked areas.
- Utilize computer system accessing various software applications for the organization.
Registrar II
BAYCARE HEALTH SYSTEM SJH
Tampa, FL
08.2022 - Current
- Interacts with visitors, employees and vendors in a professional manner.
- Verify their identity by using, PSI or Government issued ID.
- Gather and enter patient demographic information into hospital information system.
- Verified insurance to obtain pre-certification or authorization.
- Process patient charts according to paperwork flow needs and established productivity standards.
- Obtained incoming records, documenting receipt to prepare for scanning into electronic health record.
- Assist with financial counseling when appropriate, and offer additional services provided by BayCare.
- Navigate multiple computer systems and applications and utilized search tools to find information.
Customer Service/Sales Assistant
WHITEHOUSE BLACK MARKET
Tampa, FL
04.2021 - 07.2023
- Assisted customers with product selection according to their individual needs.
- Coordinated sales activities.
- Utilized computer systems effectively to track orders, process payments.
- Maintained an up-to-date knowledge of company products, services, policies and procedures.
- Resolved customer service issues promptly.
- Participated in regular team meetings to discuss strategies for improving customer service.
Customer Service Representative I
CITY OF TAMPA, POLICE DEPARTMENT
Tampa, FL
07.2019 - 08.2022
- Conferred with customers by telephone, written correspondence or in-person, in order to effectively interact with customers.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Delivered personalized customer service relating to inquiries following standard operating procedures.
- Adhered to company policies and procedures while providing superior service.
- Maintaining up-to-date records of customer interactions and transactions.
- Created and maintained customer accounts. Keeping accurate records of customer information.
- Assisted customers in completing application and support of needs.
- Determined charges for services requested and arranged for billing.
- Processed payments.
- Created and maintained monthly schedules, as well as scheduled officers for over 700 vendors.
- Prepared correspondence and memos.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Utilize computer system accessing various software applications for the organization.
Police Officer
CITY OF TAMPA
Tampa, FL
02.1995 - 05.2019
- Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds.
- Utilized problem solving skills to effectively resolve conflicts between citizens or groups.
- Responded to emergent and non emergent situations according to established procedures. Effectively deescalating situations and securely restoring order.
- Conducted investigations into various crimes.
- Completed and accurately documented written reports.
- Demonstrated sound judgment during high-pressure situations.
- Interviewed victims, complainants and witnesses to obtain accurate information.
- Effectively managed multiple tasks simultaneously under stressful conditions.
- Adhered to departmental policies and procedures at all times.
- Mentored and trained new officers.
- Prepared cases for trial.
Education
Associates - Accounting
Hillsborough Community College
12.2006
Surgical Technology -
Florida Metropolitain University
Skills
- HIPAA Regulations
- Problem solving
- Computer software Knowledge
- Detail-oriented
- Administrative support
- Schedule & calendar planning
- Customer service
- Information confidentiality
- Professional and mature
- Interpersonal communication
- Adaptability and flexibility
- Calendar management
- Report writing
- CCTV surveillance
- Incident reporting
- Patrol operations
Timeline
Security Officer III
MOFFITT CANCER CENTER
07.2023 - Current
Registrar II
BAYCARE HEALTH SYSTEM SJH
08.2022 - Current
Customer Service/Sales Assistant
WHITEHOUSE BLACK MARKET
04.2021 - 07.2023
Customer Service Representative I
CITY OF TAMPA, POLICE DEPARTMENT
07.2019 - 08.2022
Police Officer
CITY OF TAMPA
02.1995 - 05.2019
Associates - Accounting
Hillsborough Community College
Surgical Technology -
Florida Metropolitain University
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