Frances Morrow
RCG Trucking
Somerville,TN
6
years of professional experience
Dedicated CDL driver with strong skills in safe driving, DOT compliance, and route planning. Proven track record of timely deliveries and effective communication with dispatch.
Work History
CDL Truck Driver
1 Year 4 Months- Delivered goods efficiently across designated routes, optimizing time management and resource allocation.
- Operated and maintained commercial vehicles while adhering to safety regulations and company policies.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance standards were met.
- Communicated effectively with dispatch to coordinate deliveries and address any route changes or delays.
- Managed documentation related to shipments, including bills of lading and delivery receipts for accuracy.
- Monitored fuel consumption and implemented strategies to reduce operational costs during transportation tasks.
- Maintained clean vehicle interiors and exteriors, ensuring professional presentation during client interactions.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
CDL A OTR Driver
8 Months- Operated Class A commercial vehicle across long distances, adhering to safety regulations and company policies.
- Delivered freight on time while maintaining accurate logs of hours, mileage, and fuel usage.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with DOT regulations.
- Communicated effectively with dispatch to coordinate routes and address any logistical challenges during transport.
- Maintained cargo security through proper loading techniques and securing items within trailers.
- Adapted quickly to changing weather conditions and road situations, ensuring safe transit at all times.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
Customer Service Representative
3 Years 9 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Led initiatives to streamline communication processes, resulting in faster response times.
- Analyzed customer feedback to identify trends and implement service improvement strategies.
- Trained new representatives on systems and procedures to ensure consistent service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Criminal Justice
Certified Medical Assist - Medical Assist
Skills
Long-haul transportation
Safe operation
Class A commercial Drivers license
GPS navigation
Transportation safety
Commercial driving
Safety awareness
Equipment maintenance
Defensive driving
Attention to detail
Client communication
Cargo security
Clean MVR
Affiliations
- Freemason
Timeline
CDL Truck Driver
RCG Trucking
04.2025 - CurrentRead More
CDL A OTR Driver
Werner Enterprises
08.2024 - 04.2025Read More
Customer Service Representative
Qualfon
08.2020 - 05.2024Read More
American National University
Certified Medical Assist from Medical Assist
Read More
University of Phoenix
Associate of Science from Criminal Justice
Read More