Proven leader with a track record of enhancing customer satisfaction at Popeyes Chicken by adeptly managing front-of-house operations and resolving complaints swiftly. Skilled in cash handling and demonstrating exceptional decision-making abilities. Cultivates a positive team environment, ensuring compliance with health and safety standards. Achieved significant improvements in customer service ratings through effective employee training and leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Frances Murillo
Austin,TX
Summary
Overview
11
years of professional experience
1
Certification
Work History
Popeyes Chicken
Shift Manager
02.2015 - Current
Job overview
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting positive example for team members, consistently adhering to company policies and maintaining unwavering commitment to excellent customer service.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Ensured compliance with health and safety regulations, maintaining record of zero violations.
- Oversaw maintenance and repairs, keeping restaurant in top operational condition.
- Addressed and resolved customer complaints, turning dissatisfied guests into repeat customers.
7-11 Convenience Store
Store Clerk
05.2013 - 12.2014
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
Animal Medical Center of Austin
Veterinary Receptionist
03.2013 - 09.2013
Job overview
- Managed 45 minutes of multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Education
Elgin Advocacy CenterElgin, TX
GED
04.2000
University Overview
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
Certification
- Safe Serve food license May 2024-May2028
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Popeyes Chicken
02.2015 - Current
Store Clerk
7-11 Convenience Store
05.2013 - 12.2014
Veterinary Receptionist
Animal Medical Center of Austin
03.2013 - 09.2013
Elgin Advocacy Center
GED
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