Frances Neave
Chesapeake,VA
Summary
I have been in the restaurant biasness since I was 14 years of age. I know the front of the house as well as the back. I believe in the consistency with our service and food. The customer is always right no matter what so you have to use all your abilities and tools to make them happy. It doesn't happen all the time but you listen and you do everything you can to correct and if you accomplish that then you have a repeat customer and from them you will have many other customers. Word of Mouth is everything in this area. I know the residents very well some I have known most of my life and some I have met since working here and I know them and what they want and what they should have. I believe in the village and want to see our dining come back to be best in the area. It will take a lot of hard work and Im willing to get in there to make it happen. Positive, upbeat and passionate about helping residents live full lives. Develops and coordinates activity calendar and promotes events. Excellent command of schedule management and safety protocols.
Overview
46
46
years of professional experience
Work History
Resident Activities Assistant/Assisted Living Desk
The Village At Woods Edge
Franklin , Virginia, 23851
10.2018 - Current
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Provided respectful mobility assistance to individuals needing extra support.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided clear instruction to activity and program participants to deliver fun and safety.
Dining Manager
The Village At Woods Edge
Franklin, Virginia,23851
04.2014 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced financial inaccuracies by using [Software] system while verifying receipts.
Customer Service Representative
Hampton Farms Store
Branchville, VA
08.2007 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Restaurant Manager
For Pete's Sake Restaurant
Courtland, Virginia, 23837
04.1998 - 06.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Insurance Sales Representative
Russell Gayle, State Farm Insurance
Franklin, Virginia, 23851
03.1990 - 04.1998
- Maintained detailed records of customer information and policy sales.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Head Server
Phillips & Co . Restaurant
Franklin, Virginia, 23851
04.1979 - 03.1990
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Franklin High School
Franklin, Virginia 2386106.1979
Skills
- Composure and Emotional Control
- Critical Thinking
- Clerical Support
- Customer and Service-Oriented
- Activity Planning and Coordination
- Group Supervision
- Engagement Activities
- Facility Operations
- Creative Activities
- Scheduling Events and Programs
- Resident Support
- Friendly, Positive Attitude
- Computer Proficiency
- Food Services
- Teamwork and Collaboration
- Safety Procedures
- Documenting Activities
- Supporting Daily Living Needs
- Dietary Restrictions
- Proper Staffing
Timeline
Resident Activities Assistant/Assisted Living Desk
The Village At Woods Edge
10.2018 - Current
Dining Manager
The Village At Woods Edge
04.2014 - Current
Customer Service Representative
Hampton Farms Store
08.2007 - 04.2014
Restaurant Manager
For Pete's Sake Restaurant
04.1998 - 06.2006
Insurance Sales Representative
Russell Gayle, State Farm Insurance
03.1990 - 04.1998
Head Server
Phillips & Co . Restaurant
04.1979 - 03.1990
High School Diploma -
Franklin High School
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