Frances Nelson
Jay
Summary
Accomplished professional with a strong background in data accuracy and customer service, honed at Royal Pharmacy. Demonstrated expertise in data entry and document processing, ensuring confidentiality and efficiency. Proven ability to enhance workflow and maintain meticulous attention to detail, contributing to a 20% increase in operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Royal Pharmacy
01.2019 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Gathered information for desk audits from insurance companies.
- Answered telephones and directed calls to technicians or pharmacists.
Optometric Technician
Opti-Club
05.2015 - 01.2017
- Performed vision testing and assessments to support optometry procedures and patient care.
- Assisted patients with contact lens fitting and provided guidance on lens care and usage.
- Operated diagnostic equipment including slit lamps and tonometers for accurate test results.
- Maintained inventory of optical supplies and equipment to ensure availability for patient care.
- Coordinated patient appointments and follow-ups to enhance operational efficiency in the clinic.
- Educated patients on eye health and preventive care to promote better vision outcomes.
- Supported the optometrist during examinations by preparing necessary tools and equipment.
- Managed patient records and documentation to ensure compliance with privacy regulations.
- Scheduled and confirmed patient appointments through phone and electronic systems for streamlined operations.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Retail Sales Associate
Circle J Western Store
09.2013 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Scribe
ApolloMD
06.2012 - 01.2014
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
- Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
Pharmacy Technician
Burklow Pharmacy
01.2008 - 06.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Compounding specialty medications such as antibiotics, hormone creams, veterinary medications.
Medical Assistant
Baptist Medical Center
06.2006 - 12.2007
- Assisted in patient intake by collecting vital information and ensuring accuracy of records.
- Monitored patient vital signs and documented changes to inform healthcare providers.
- Coordinated appointment scheduling, reducing patient wait times and improving clinic flow.
- Maintained medical equipment through regular checks and troubleshooting to ensure operational readiness.
- Communicated effectively with patients to explain procedures and address concerns, enhancing their experience.
- Supported healthcare providers during examinations by preparing necessary instruments and supplies.
- Facilitated patient education by providing information on treatment plans and follow-up care.
- Documented clinical notes accurately in electronic health records to ensure compliance and continuity of care.
- Performed routine laboratory tests and prepared samples for analysis, aiding timely diagnoses.
- Assured cleanliness and organization of exam rooms, contributing to a welcoming environment for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associate of Science - ADN
Coastal Alabama
Brewton, AL01-2027
Medical Assistant Certificate - Medical Assistant
Capps Medical Institue
Pensacola, FL08-2006
High School Diploma -
Central High School
Milton, Fl05-2005
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Time management
- Customer Service-oriented
- Filing and data archiving
- Problem-solving
- Maintains confidentiality
- Document scanning
- Document processing
- Document preparation
- Professional and mature
Certification
- Licensed Pharmacy Technician
- Certified Medical Assistant
Timeline
Data Entry Clerk
Royal Pharmacy
01.2019 - 04.2023
Optometric Technician
Opti-Club
05.2015 - 01.2017
Retail Sales Associate
Circle J Western Store
09.2013 - 03.2015
Scribe
ApolloMD
06.2012 - 01.2014
Pharmacy Technician
Burklow Pharmacy
01.2008 - 06.2012
Medical Assistant
Baptist Medical Center
06.2006 - 12.2007
Associate of Science - ADN
Coastal Alabama
Medical Assistant Certificate - Medical Assistant
Capps Medical Institue
High School Diploma -
Central High School